To reduce the average decision making time, we have significantly increased our workforce, including through a major recruitment exercise to further boost decision-maker numbers by around 200 staff. We have increased productivity and improved performance through new initiatives including mainstreaming best practice. Teams where this approach was piloted last year saw significant productivity increases of 40%, more cases being allocated to decision-makers, and time taken to work on a case dropping by 30 days on average. This is now being rolled out across the commands.