In evidence it was heard from UK Power Networks (Operations) Ltd that a power outage in the area of Janette’s supported living accommodation had occurred on the 14th February 2025. The UK Power Networks (Operations) Ltd confirmed that Chestnut Court was not on their Priority Services Register and therefore did not qualify for additional support during the electrical outage. The additional support offered to properties on the Priority Services Register includes regular call backs with updates, SMS messaging updates, torches, battery back-up packs, the supply of hot food and drink, and if needed hotel accommodation. In their evidence Havebury Housing Partnership (the Housing Association which runs Chestnut Court) stated that it had no knowledge that a Priority Services Register existed, or knowledge of the enhanced response available if their properties were on that register. Given the circumstances of Janette’s case, it is not suggested that had Chestnut Court been on the Priority Service Register her tragic death would not have occurred. However, I am concerned that the lack of knowledge that the UK Power Networks Priority Services Register actually exists, may just not relate to the Havebury Housing Partnership but also to the many other providers of care home and sheltered housing facilities. I am concerned that in different circumstances, such as an extreme weather event, residents of other care homes and sheltered housing will not benefit from the enhanced response available and deaths may occur, due to a lack of knowledge of the UK Power Networks Priority Services Register by the individuals or businesses running those facilities.