Sabina Wood
PFD Report
All Responded
Ref: 2024-0214
All 2 responses received
· Deadline: 24 Jun 2024
Coroner's Concerns (AI summary)
The practice of preparing speculative discharge summaries before patient readiness, coupled with IT system flaws and a lack of clear policy, risks inaccurate medical information being disseminated to GPs.
View full coroner's concerns
I heard extensive evidence on the practice of preparing hospital discharge summaries over the two days of the inquest. I heard that doctors commonly start to prepare discharge documentation before a patient is ready for discharge. I found that this occurred across disciplines and hospitals given that now works at the Royal Preston Hospital as a Consultant where I heard the practice also takes place. The rationale explained to me was that discharge summaries were created early and worked on throughout patient stays. This was to save time and to prevent lengthy summaries being written at the end of long stays for patients. I heard from , Head of General Internal Medicine at the Blackpool Victoria Hospital that each doctor’s practice is different and it is for individual doctors to decide how they create and complete discharge summaries. I found that there is no process or procedure for discharge summaries to be created prior to discharge taking place at the Blackpool Victoria Hospital. In this case, created the document on 20th January 2023 before Sabina underwent the ERCP procedure. This document indicated that the patient was discharged on medical advice when in fact she self-discharged against medical advice. The section on ERCP was left blank intending to be completed after the procedure took place and set out that Sabina was well in herself upon discharge with pain settling. As the discharge summary was prepared prior to the ERCP taking place it could not be known whether Sabina was well in herself or that her pain was settling. mistakenly clicked on the completed button rather than the save button on 20th January 2023. There is no mechanism for the IT system to double check the document is completed before marking the document as complete. The draft discharge summary was sent by staff on 24th January 2023 after Sabina’s self-discharge on 23rd January 2023. Staff members believed that it was ready to be sent as it was marked complete by accepted in her evidence that a draft discharge summary was sent to Sabina’s GP Practice in error and told me that her revised practice is that she instructs her junior doctors to mark the discharge summaries as drafts. I heard evidence that Blackpool Teaching Hospital NHS Foundation Trust are undertaking a review which hasn’t yet commenced. This will look at the development of a policy of how discharge summaries are prepared. This will also include a review of the IT system with regard to creating and completing discharge summaries. I found it very concerning to hear that speculative information in Sabrina’s case was placed on the discharge summary before her procedure took place. There is a risk that this could occur again and in the future this may be significant for a patient’s treatment and care. I found that the sending of a draft discharge summary to Sabina’s GP Practice by Blackpool Victoria Hospital didn’t contribute to Sabina’s death. I found that a correctly completed and finalised discharge summary wouldn’t have changed the steps taken by on 25th January 2023 who was told by the patient that she was improving. It is however, of vital importance that GPs receive timely and accurate discharge summaries from hospitals which may be significant in other cases. For that reason and not withstanding the review or audit that is about to commence at the Blackpool Teaching Hospital NHS Foundation Trust, I consider my duty to prevent future deaths is triggered and that there is a risk to of deaths in the future from this practice which is commonplace and neither medical specialism or hospital specific. I found that these matters gave rise to a risk of future deaths and engaged my duty under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013.
Responses
Action Taken
The Trust is replacing its eDischarge system with a new integrated Nexus NPR platform which includes safeguards to prevent erroneous issuing of discharge summaries, requiring a password from the discharging clinician. The new system is being rolled out in phases, with full deployment expected by June 30, 2024, and a safety instruction regarding discharge summaries has been issued in the interim. (AI summary)
The Trust is replacing its eDischarge system with a new integrated Nexus NPR platform which includes safeguards to prevent erroneous issuing of discharge summaries, requiring a password from the discharging clinician. The new system is being rolled out in phases, with full deployment expected by June 30, 2024, and a safety instruction regarding discharge summaries has been issued in the interim. (AI summary)
View full response
Dear Ms Rae
Re: Regulation 28: Report to Prevent Future Deaths – Sabina Wood
Firstly, on behalf of Blackpool Teaching Hospitals NHS Foundation Trust, I would like to offer my sincere condolences and apologies to the family of Ms Wood.
Thank you for raising your concerns with the Trust, please find below the Trust response to the issues raised in the report to prevent future deaths.
The preparation of discharge summaries prior to patients being ready for discharge, and mechanisms for the IT system to double check the discharge document is completed before marking the document as complete and issuing.
With regard to the IT system in place to provide discharge summaries, to which your concern relates, the Trust are in the process of replacing the current eDischarge product with one integrated system built upon the Trust’s Nexus NPR platform, developed in house by our Application Development Team.
The focus of the new solution is to move the existing functionality of the current system (where this adds value) into the Nexus Patient Record (NPR) environment and further develop functionality to auto populate as much relevant information into the record as possible from the Trust’s integrated systems.
The new solution will enhance the high-quality exchange of information between the Trust and Primary Care, following a patient’s admission to hospital. The drivers behind developing the new solution were manyfold, however the primary focus was increasing patient safety and promoting efficiency in ensuring that clinical information is shared internally and externally through a robust process. This streamlined approach will reduce the burden on clinical staff in the collation of discharge summaries, removing the need to manually pre-populate discharge information in its entirety. It is also expected that the new system will expedite the process of letters being made available to the primary care colleagues.
The new solution introduces additional safeguards within the system to prevent discharge summaries being issued erroneously. The overall discharge now requires that a password is entered by the discharging clinician before it is issued from the system, thus eradicating the risk of discharge summaries being shared in an incomplete form.
The implementation of the new NPR eDischarge solution began on 3rd April 2024 in pilot to allow for the resolution of any technical issues and for essential enhancements to the system to be made on an iterative basis. Formal roll out began in May 2024, with the system currently in operation across much of the Integrated Medicine and Integrated Care (IMEC) Division. Full deployment is expected to be completed by Sunday 30th June 2024.
In the interim whilst system implementation is brought to completion, the Executive Medical Director will issue a safety instruction to all staff regarding the population of discharge summaries, stating that they need to take care when pre-populating and that clinicians are not to prejudge any investigation results.
This letter will be shared with colleagues at Lancashire Teaching Hospitals NHS Foundation Trust, so that learning from Ms Wood’s case is shared across the system.
Re: Regulation 28: Report to Prevent Future Deaths – Sabina Wood
Firstly, on behalf of Blackpool Teaching Hospitals NHS Foundation Trust, I would like to offer my sincere condolences and apologies to the family of Ms Wood.
Thank you for raising your concerns with the Trust, please find below the Trust response to the issues raised in the report to prevent future deaths.
The preparation of discharge summaries prior to patients being ready for discharge, and mechanisms for the IT system to double check the discharge document is completed before marking the document as complete and issuing.
With regard to the IT system in place to provide discharge summaries, to which your concern relates, the Trust are in the process of replacing the current eDischarge product with one integrated system built upon the Trust’s Nexus NPR platform, developed in house by our Application Development Team.
The focus of the new solution is to move the existing functionality of the current system (where this adds value) into the Nexus Patient Record (NPR) environment and further develop functionality to auto populate as much relevant information into the record as possible from the Trust’s integrated systems.
The new solution will enhance the high-quality exchange of information between the Trust and Primary Care, following a patient’s admission to hospital. The drivers behind developing the new solution were manyfold, however the primary focus was increasing patient safety and promoting efficiency in ensuring that clinical information is shared internally and externally through a robust process. This streamlined approach will reduce the burden on clinical staff in the collation of discharge summaries, removing the need to manually pre-populate discharge information in its entirety. It is also expected that the new system will expedite the process of letters being made available to the primary care colleagues.
The new solution introduces additional safeguards within the system to prevent discharge summaries being issued erroneously. The overall discharge now requires that a password is entered by the discharging clinician before it is issued from the system, thus eradicating the risk of discharge summaries being shared in an incomplete form.
The implementation of the new NPR eDischarge solution began on 3rd April 2024 in pilot to allow for the resolution of any technical issues and for essential enhancements to the system to be made on an iterative basis. Formal roll out began in May 2024, with the system currently in operation across much of the Integrated Medicine and Integrated Care (IMEC) Division. Full deployment is expected to be completed by Sunday 30th June 2024.
In the interim whilst system implementation is brought to completion, the Executive Medical Director will issue a safety instruction to all staff regarding the population of discharge summaries, stating that they need to take care when pre-populating and that clinicians are not to prejudge any investigation results.
This letter will be shared with colleagues at Lancashire Teaching Hospitals NHS Foundation Trust, so that learning from Ms Wood’s case is shared across the system.
Action Taken
DHSC notes that the medical director of Blackpool Teaching Hospitals NHS Foundation Trust has issued a letter to all medical staff regarding the population of discharge summaries with key messages to ensure discharge summaries are not prefilled. The trust also has an e-discharge project in place and ICB chief medical officers are asked to focus on and report their progress against recommendations on how to improve the interface between primary and secondary care. (AI summary)
DHSC notes that the medical director of Blackpool Teaching Hospitals NHS Foundation Trust has issued a letter to all medical staff regarding the population of discharge summaries with key messages to ensure discharge summaries are not prefilled. The trust also has an e-discharge project in place and ICB chief medical officers are asked to focus on and report their progress against recommendations on how to improve the interface between primary and secondary care. (AI summary)
View full response
Dear Miss Louise Rae,
Thank you for the Regulation 28 report to prevent future deaths of 12 April 2024 about the death of Sabina Wood. I am replying as Minister with responsibility for hospital discharge.
Firstly, I would like to say how saddened I was to read of the circumstances of Sabina Wood’s death, and I offer my sincere condolences to her family and loved ones. The circumstances your report describes are concerning and I am grateful to you for bringing these matters to my attention.
The report raises concerns about a lack of appropriate processes in preparing discharge summaries at Blackpool Victoria Hospital, leading to (in this case) a draft discharge summary including speculative information being sent to the GP in error. Furthermore, I note the report raises the importance of GPs receiving timely and accurate discharge summaries from hospitals. In preparing this response, departmental officials have made enquiries with NHS England.
As the Minister responsible for hospital discharge, I recognise the importance of ensuring people are discharged from hospital when they are clinically ready, with the right care and support in place.
Your report highlighted concerns that Blackpool Victoria Hospital did not have appropriate processes in place to prepare discharge summaries prior to the patient being discharged from hospital, leading to inaccurate information being incorrectly sent to the GP. NHS England has advised that the medical director of the Blackpool Teaching Hospitals NHS Foundation Trust has issued a letter to all medical staff regarding the population of discharge summaries with key messages to ensure discharge summaries are not prefilled. The trust also has an e- discharge project in place, which is leading on the development and implementation of a new e-discharge process. As part of this process, additional safeguards are being scoped in relation to 'prompts' to check details prior to issue.
The standard operating procedures and policy are currently under development and the trust is liaising with Lancashire Teaching Hospitals to share learning and improvements. The ICB has contacted colleagues within the Lancashire South Cumbria ICB trusts to review their processes and the learning will be shared in learning forums.
Your report also raises the importance more generally of GPs receiving timely and accurate discharge summaries from hospitals. In the “Delivery Plan for Recovering Access to Primary Care”, ICB chief medical officers are asked to focus on and report their progress against recommendations on how to improve the interface between primary and secondary care. This includes ensuring that discharge letters highlight clear actions for general practice (including prescribing medications required) and establishing single routes for general practice and secondary care teams to communicate rapidly, so that issues with discharge documents can be resolved.
In addition to this, NHS England has asked ICBs to report on this work regularly at their public boards, and to use an assessment tool across their secondary care NHS providers, to improve and report on progress as they implement these recommendations.
I hope this response is helpful. Thank you for bringing these concerns to my attention.
Thank you for the Regulation 28 report to prevent future deaths of 12 April 2024 about the death of Sabina Wood. I am replying as Minister with responsibility for hospital discharge.
Firstly, I would like to say how saddened I was to read of the circumstances of Sabina Wood’s death, and I offer my sincere condolences to her family and loved ones. The circumstances your report describes are concerning and I am grateful to you for bringing these matters to my attention.
The report raises concerns about a lack of appropriate processes in preparing discharge summaries at Blackpool Victoria Hospital, leading to (in this case) a draft discharge summary including speculative information being sent to the GP in error. Furthermore, I note the report raises the importance of GPs receiving timely and accurate discharge summaries from hospitals. In preparing this response, departmental officials have made enquiries with NHS England.
As the Minister responsible for hospital discharge, I recognise the importance of ensuring people are discharged from hospital when they are clinically ready, with the right care and support in place.
Your report highlighted concerns that Blackpool Victoria Hospital did not have appropriate processes in place to prepare discharge summaries prior to the patient being discharged from hospital, leading to inaccurate information being incorrectly sent to the GP. NHS England has advised that the medical director of the Blackpool Teaching Hospitals NHS Foundation Trust has issued a letter to all medical staff regarding the population of discharge summaries with key messages to ensure discharge summaries are not prefilled. The trust also has an e- discharge project in place, which is leading on the development and implementation of a new e-discharge process. As part of this process, additional safeguards are being scoped in relation to 'prompts' to check details prior to issue.
The standard operating procedures and policy are currently under development and the trust is liaising with Lancashire Teaching Hospitals to share learning and improvements. The ICB has contacted colleagues within the Lancashire South Cumbria ICB trusts to review their processes and the learning will be shared in learning forums.
Your report also raises the importance more generally of GPs receiving timely and accurate discharge summaries from hospitals. In the “Delivery Plan for Recovering Access to Primary Care”, ICB chief medical officers are asked to focus on and report their progress against recommendations on how to improve the interface between primary and secondary care. This includes ensuring that discharge letters highlight clear actions for general practice (including prescribing medications required) and establishing single routes for general practice and secondary care teams to communicate rapidly, so that issues with discharge documents can be resolved.
In addition to this, NHS England has asked ICBs to report on this work regularly at their public boards, and to use an assessment tool across their secondary care NHS providers, to improve and report on progress as they implement these recommendations.
I hope this response is helpful. Thank you for bringing these concerns to my attention.
Sent To
- Blackpool Teaching Hospital NHS Foundation Trust
- Department of Health and Social Care
Response Status
Linked responses
2 of 2
56-Day Deadline
24 Jun 2024
All responses received
About PFD responses
Organisations named in PFD reports must respond within 56 days explaining what actions they are taking.
Source: Courts and Tribunals Judiciary
Report Sections
Investigation and Inquest
The death of Sabina Wood on 27th January 2023 was reported to Blackpool Coroner’s Court and an investigation opened on 7th February 2023 which was concluded by way of an inquest held on 11th and 12th April 2024. I determined that the medical cause of Sabina’s death was: 1(a) Acute harmorrhagic pancreatitis 1(b) Chloelithiasis The conclusion of the Coroner was that this death was a Natural Death.
Circumstances of the Death
I returned the following in box 3 of the Record of Inquest recorded: Sabina Wood was admitted to the Blackpool Victoria Hospital on 11th January 2023 following complaining of right upper quadrant pain which she had been experiencing intermittently for a few months. A CT scan revealed the presence of gallstones and the possibility of stones in the bile duct. A MRCP scan was performed on 12th January 2023 which showed bile duct stones alongside evidence of inflammation of the gallbladder. An ERCP was performed on 23rd January 2023 which did not find gallstones in the bile duct. Sabina discharged herself from the Blackpool Victoria Hospital at 19.40 on 23rd January 2023 against medical advice. She had the capacity to self discharge herself from the hospital. Sabrina contacted North Shore GP Practice on 24th January 2023 complaining of pain in the region where the ERCP was performed and was prescribed oral morphine by the pharmacist following a telephone consultation taking place. Sabrina did indicate any symptoms other than pain and did not tell the pharmacist that she had left the hospital against medical advice. On 25th January 2023 Sabrina contacted the GP Practice and had a telephone consultation with . During this consultation she did not describe any new symptoms and said that the morphine prescribed the day before was helping. On 27th January 2023, Sabina’s partner found her unresponsive in bed. Paramedics attended and confirmed her death. CORONER’S CONCERNS During the course of the inquest the evidence revealed matters giving rise to concern. In my opinion there is a risk that future deaths will occur unless action is taken. In the circumstances it is my statutory duty to report to you. The MATTERS OF CONCERN are as follows: I heard extensive evidence on the practice of preparing hospital discharge summaries over the two days of the inquest. I heard that doctors commonly start to prepare discharge documentation before a patient is ready for discharge. I found that this occurred across disciplines and hospitals given that now works at the Royal Preston Hospital as a Consultant where I heard the practice also takes place. The rationale explained to me was that discharge summaries were created early and worked on throughout patient stays. This was to save time and to prevent lengthy summaries being written at the end of long stays for patients. I heard from , Head of General Internal Medicine at the Blackpool Victoria Hospital that each doctor’s practice is different and it is for individual doctors to decide how they create and complete discharge summaries. I found that there is no process or procedure for discharge summaries to be created prior to discharge taking place at the Blackpool Victoria Hospital. In this case, created the document on 20th January 2023 before Sabina underwent the ERCP procedure. This document indicated that the patient was discharged on medical advice when in fact she self-discharged against medical advice. The section on ERCP was left blank intending to be completed after the procedure took place and set out that Sabina was well in herself upon discharge with pain settling. As the discharge summary was prepared prior to the ERCP taking place it could not be known whether Sabina was well in herself or that her pain was settling. mistakenly clicked on the completed button rather than the save button on 20th January 2023. There is no mechanism for the IT system to double check the document is completed before marking the document as complete. The draft discharge summary was sent by staff on 24th January 2023 after Sabina’s self-discharge on 23rd January 2023. Staff members believed that it was ready to be sent as it was marked complete by accepted in her evidence that a draft discharge summary was sent to Sabina’s GP Practice in error and told me that her revised practice is that she instructs her junior doctors to mark the discharge summaries as drafts. I heard evidence that Blackpool Teaching Hospital NHS Foundation Trust are undertaking a review which hasn’t yet commenced. This will look at the development of a policy of how discharge summaries are prepared. This will also include a review of the IT system with regard to creating and completing discharge summaries. I found it very concerning to hear that speculative information in Sabrina’s case was placed on the discharge summary before her procedure took place. There is a risk that this could occur again and in the future this may be significant for a patient’s treatment and care. I found that the sending of a draft discharge summary to Sabina’s GP Practice by Blackpool Victoria Hospital didn’t contribute to Sabina’s death. I found that a correctly completed and finalised discharge summary wouldn’t have changed the steps taken by on 25th January 2023 who was told by the patient that she was improving. It is however, of vital importance that GPs receive timely and accurate discharge summaries from hospitals which may be significant in other cases. For that reason and not withstanding the review or audit that is about to commence at the Blackpool Teaching Hospital NHS Foundation Trust, I consider my duty to prevent future deaths is triggered and that there is a risk to of deaths in the future from this practice which is commonplace and neither medical specialism or hospital specific. I found that these matters gave rise to a risk of future deaths and engaged my duty under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013.
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Data sourced from Courts and Tribunals Judiciary under the Open Government Licence.