Ronald Ashdown
PFD Report
All Responded
Ref: 2023-0249
All 1 response received
· Deadline: 12 Sep 2023
Coroner's Concerns (AI summary)
A hospital's internal investigation into poor patient care was critically flawed and unprofessional, as key photographic evidence was withheld, preventing proper identification of systemic failings.
View full coroner's concerns
Notwithstanding the finding of a natural cause of death, inquest evidence revealed matters giving rise to concern. In my opinion there is a risk that future deaths will occur unless action is taken. 1. Upon RA’s arrival back at the Nursing Home on 2nd August, staff immediately raised a Safeguarding concern in respect of, inter alia, his genitals being covered in a white “cheese” like substance with, additionally, faecal matter in his pubic hair; extensive areas of flaking skin including behind his ears was also identified. Colour photographs were taken and provided to the Trust along with the Safeguarding documentation. Objectively, the photographs clearly documented the flaking skin and white “cheese” like material covering RA’s penis.
2. Evidence confirmed that the Mid and South Essex NHS Foundation Trust, responsible for Basildon Hospital, carried out a significantly flawed RCA investigation which effectively rejected any suggestions of shortcoming in care, management and treatment. The Ward Matron (responsible for the ward concerned) was the co-author responsible for the RCA Report. gave evidence to the inquest that she had not been provided with the photographs provided by the Nursing Home and RA’s daughter until just two weeks prior to the inquest hearing. (It was noted and accepted that even when had seen the photographs neither nor the Trust had seen fit to draw this to HMC’s attention or to provide either an addendum statement or a revised RCA).
3. The Trust’s responsible Adult Safeguarding Lead provided a statement in which confirmed that, notwithstanding the photos having been expressly noted in the original Safeguarding referral and raised in subsequent correspondence and meetings with the Thurrock Local Authority Safeguarding Team, had not made the photos available for the purposes of the RCA. was unable to provide any explanation at all for this failure. This lack of professionalism was and remains a grave cause for concern resulting as it did in a seriously flawed Trust investigation, which itself fed into the Thurrock Adult Safeguarding investigation and, further still, a wider section 42 systemic investigation involving RA’s case and two others to which a range of stakeholders contributed. It was accepted by the Trust witnesses that but for the coronial investigation, the denials of any Trust failings would have remained unchallenged perpetuating a false record of the basic nursing care provided (or not provided) to the highly vulnerable and dependent RA.
4. The evidence heard at the inquest undermined the following erroneous findings of the RCA:
• In response to the concern that RA had extensive flakes of fungal growth behind his ears the RCA concluded that “no flakes noted in hospital, documentation supports regular personal care was provided throughout admission.”
• In respect to the concern that RA’s foreskin/genitals were covered in flakes and what appeared to be “cheese / paste” the RCA asserted that there were “no flakes noted in hospital, documentation support regular personal care was provided throughout admission.”
• In response to the concern that RA’s pubic hair contained dried faecal matter the RCA asserted that “documentation (was) found to support (RA) had a full wash on day of discharge back to nursing home.”
5. Having belatedly considered the photographs, the Ward Matron retracted her investigation findings and conceded that for RA’s genitals to have appeared as they did in the photographs (taken on the day of his arrival back at the Nursing Home) he would have had to have received “no basic nursing care in the form of the washing of his genital area for several days”. , and the Trust, were obliged to accept that the nursing records purporting to claim that RA “had a full wash on the day of discharge” was demonstrably untrue and that, in fact, he had not been washed fully for many days. The extensive areas of flaking skin behind RA’s ears were also, contrary to the RCA finding, now accepted.
6. My principal focussed concerns are therefore:
(a) The extent of the Trust’s inexplicable failure to provide critical primary evidence for the purposes of the RCA led directly to an erroneously exculpatory RCA Report; without an accurate and reliable RCA the lessons upon which important changes to Trust systems and practice depend cannot be identified and acted upon in a timely fashion;
(b) The evidence confirmed that, despite his clear vulnerability and complete physical dependence on Trust staff providing basic nursing care, including simple personal hygiene, RA did not receive such basic care for an extended period – probably over several days. This does not indicate, as appears to have been suggested at one point by the Trust, a failure in record keeping but, rather, a serious failure in the provision of the most basic of nursing care. Running as it did over several days, the evidence confirmed that this failure to provide basic care likely extended beyond one or two members of staff and, further, was simply not picked up by the more senior nurses on the Ward.
(c) Although the failure to provide such basic nursing care, in the specific context of RA’s identified cause of death (and notwithstanding his vulnerability to infection), had no causal relevance to his death, I am nonetheless entirely satisfied that in myriad other cases the identified failure of this kind gives rise to the obvious risk of infection and consequently the risk of future death.
(d) Finally, the evidence confirmed that the misleading failures in the Trust’s RCA fed into and undermined the subsequent Thurrock Local Authority Safeguarding Adult Review Investigation and a wider systemic section 42 Safeguarding investigation, both of which will now require review with the concomitant delay involved.
2. Evidence confirmed that the Mid and South Essex NHS Foundation Trust, responsible for Basildon Hospital, carried out a significantly flawed RCA investigation which effectively rejected any suggestions of shortcoming in care, management and treatment. The Ward Matron (responsible for the ward concerned) was the co-author responsible for the RCA Report. gave evidence to the inquest that she had not been provided with the photographs provided by the Nursing Home and RA’s daughter until just two weeks prior to the inquest hearing. (It was noted and accepted that even when had seen the photographs neither nor the Trust had seen fit to draw this to HMC’s attention or to provide either an addendum statement or a revised RCA).
3. The Trust’s responsible Adult Safeguarding Lead provided a statement in which confirmed that, notwithstanding the photos having been expressly noted in the original Safeguarding referral and raised in subsequent correspondence and meetings with the Thurrock Local Authority Safeguarding Team, had not made the photos available for the purposes of the RCA. was unable to provide any explanation at all for this failure. This lack of professionalism was and remains a grave cause for concern resulting as it did in a seriously flawed Trust investigation, which itself fed into the Thurrock Adult Safeguarding investigation and, further still, a wider section 42 systemic investigation involving RA’s case and two others to which a range of stakeholders contributed. It was accepted by the Trust witnesses that but for the coronial investigation, the denials of any Trust failings would have remained unchallenged perpetuating a false record of the basic nursing care provided (or not provided) to the highly vulnerable and dependent RA.
4. The evidence heard at the inquest undermined the following erroneous findings of the RCA:
• In response to the concern that RA had extensive flakes of fungal growth behind his ears the RCA concluded that “no flakes noted in hospital, documentation supports regular personal care was provided throughout admission.”
• In respect to the concern that RA’s foreskin/genitals were covered in flakes and what appeared to be “cheese / paste” the RCA asserted that there were “no flakes noted in hospital, documentation support regular personal care was provided throughout admission.”
• In response to the concern that RA’s pubic hair contained dried faecal matter the RCA asserted that “documentation (was) found to support (RA) had a full wash on day of discharge back to nursing home.”
5. Having belatedly considered the photographs, the Ward Matron retracted her investigation findings and conceded that for RA’s genitals to have appeared as they did in the photographs (taken on the day of his arrival back at the Nursing Home) he would have had to have received “no basic nursing care in the form of the washing of his genital area for several days”. , and the Trust, were obliged to accept that the nursing records purporting to claim that RA “had a full wash on the day of discharge” was demonstrably untrue and that, in fact, he had not been washed fully for many days. The extensive areas of flaking skin behind RA’s ears were also, contrary to the RCA finding, now accepted.
6. My principal focussed concerns are therefore:
(a) The extent of the Trust’s inexplicable failure to provide critical primary evidence for the purposes of the RCA led directly to an erroneously exculpatory RCA Report; without an accurate and reliable RCA the lessons upon which important changes to Trust systems and practice depend cannot be identified and acted upon in a timely fashion;
(b) The evidence confirmed that, despite his clear vulnerability and complete physical dependence on Trust staff providing basic nursing care, including simple personal hygiene, RA did not receive such basic care for an extended period – probably over several days. This does not indicate, as appears to have been suggested at one point by the Trust, a failure in record keeping but, rather, a serious failure in the provision of the most basic of nursing care. Running as it did over several days, the evidence confirmed that this failure to provide basic care likely extended beyond one or two members of staff and, further, was simply not picked up by the more senior nurses on the Ward.
(c) Although the failure to provide such basic nursing care, in the specific context of RA’s identified cause of death (and notwithstanding his vulnerability to infection), had no causal relevance to his death, I am nonetheless entirely satisfied that in myriad other cases the identified failure of this kind gives rise to the obvious risk of infection and consequently the risk of future death.
(d) Finally, the evidence confirmed that the misleading failures in the Trust’s RCA fed into and undermined the subsequent Thurrock Local Authority Safeguarding Adult Review Investigation and a wider systemic section 42 Safeguarding investigation, both of which will now require review with the concomitant delay involved.
Responses
Action Taken
The Trust has updated its action plan and completed several actions to improve personal care, record keeping, and investigation processes including improved management oversight, audits, training, and an updated safeguarding policy with improved governance. They have shared information about the actions taken with the Local Authority. (AI summary)
The Trust has updated its action plan and completed several actions to improve personal care, record keeping, and investigation processes including improved management oversight, audits, training, and an updated safeguarding policy with improved governance. They have shared information about the actions taken with the Local Authority. (AI summary)
View full response
Dear Mr Horstead
Regulation 28 Report- Mr Ronald Ashdown I write further to your Regulation 28 Report to Prevent Future Deaths (PFDR) sent to my predecessor dated 18 July 2023. As you may be aware, I recently took up office as the new Chief Executive of Mid and South Essex NHS Trust following Hannah’s departure last month. I have been appraised of the Inquest findings in relation to Mr Ashdown, and your concerns contained within the PFDR report. I am deeply disappointed to note the failings in Mr Ashdown’s care, and specifically the absence of basic personal care that we should all expect, especially for our most vulnerable patients including Mr Ashdown. I understand the facts of these failings to be extremely distressing for Mr Ashdown’s family and I appreciate these concerns have, justifiably, led the Court to question whether we are meeting the basic hygiene needs of our patients. I also note the issues identified regarding keeping accurate records, and the robustness of our investigations into care concerns; further, our ability to process and share information with our colleagues at the Local Authority. These are very important issues that we must get right. I am sighted to the letters sent to you by my colleagues , Director of Nursing for Care Group 1, and , Associate Director for Safeguarding dated 21 June 2023 and 26 June 2023. I can assure you that Trust has taken further action since this correspondence, and specifically in response to the PFDR concerns.
Attached to this letter is a copy of our updated action plan setting out the steps we have taken and will take to ensure Mr Ashdown’s experience is not repeated. Most actions are now complete, and those that are in progress will be complete by 30 September 2023. Once all actions are completed, the plan will pass through our internal governance groups where the evidence supporting the actions will be thoroughly scrutinised prior to being formally ‘signed off’. The senior leaders who attend these groups will insist on evidence- based assurance before authorising the plan to leave the governance process. The action plan is underpinned by a focus on matron and ward manager leadership. We are planning to launch a ward manager supervisory role with linked key performance indicators later this month which will allow closer supervision and audit of the nursing care provided This will include monitoring the quality of the nursing care we provide. We are passionate about getting the basics right for our patients and this work feeds into an extensive Trust-wide plan to achieve this. In our letter of 21 June 2023, we confirmed we were in the process of re-drafting our safeguarding policy. Attached to this letter is the amended policy which now has clear guidance on the management of section 42 safeguarding enquiries and how information should be shared between organisations. The policy makes clear that all evidence received by the Trust from external sources, including photographs, should be uploaded to Datix, our shared management software. The risk of omitting salient information for our investigations is inherently reduced. As referenced in the letter of 21 June 2023, we contacted the Local Authority following the Inquest hearing and amended the findings of our internal response to the s42 investigation into to reflect the evidence given at the hearing. We shared a list of actions we had taken with them and, as per usual process, we awaited the final report. The final report was due to be finalised on 30 August 2023, unfortunately at the time of writing it is not complete although we do of course expect the outcome to substantiate the safeguarding concerns raised.
, Associate Director for Safeguarding continues to follow up with our Local Authority colleagues frequently and if any further action is required in light of this report this will of course be actioned as per the policy. The amended safeguarding policy adds ‘Appendix 2’ which requires all s42 recommendations to be taken to our Executive Assurance Group. This will improve the robustness of governance for these investigations and allow for actions to feed into wider learning across all the Trust sites. I am confident we are doing all we can to meet the personal care needs of our patients, and that we have systems and processes in place to monitor compliance with this standard. We will continue to strengthen our governance in relation to safeguarding practices and information sharing with external stakeholders; ensuring that all documentation is considered when completing our internal investigations.
The Trust appreciates the opportunity to learn from these events and is committed to improve the experience of our patients. If you have any further concerns or you would like to discuss this case further, please do not hesitate to contact me.
Regulation 28 Report- Mr Ronald Ashdown I write further to your Regulation 28 Report to Prevent Future Deaths (PFDR) sent to my predecessor dated 18 July 2023. As you may be aware, I recently took up office as the new Chief Executive of Mid and South Essex NHS Trust following Hannah’s departure last month. I have been appraised of the Inquest findings in relation to Mr Ashdown, and your concerns contained within the PFDR report. I am deeply disappointed to note the failings in Mr Ashdown’s care, and specifically the absence of basic personal care that we should all expect, especially for our most vulnerable patients including Mr Ashdown. I understand the facts of these failings to be extremely distressing for Mr Ashdown’s family and I appreciate these concerns have, justifiably, led the Court to question whether we are meeting the basic hygiene needs of our patients. I also note the issues identified regarding keeping accurate records, and the robustness of our investigations into care concerns; further, our ability to process and share information with our colleagues at the Local Authority. These are very important issues that we must get right. I am sighted to the letters sent to you by my colleagues , Director of Nursing for Care Group 1, and , Associate Director for Safeguarding dated 21 June 2023 and 26 June 2023. I can assure you that Trust has taken further action since this correspondence, and specifically in response to the PFDR concerns.
Attached to this letter is a copy of our updated action plan setting out the steps we have taken and will take to ensure Mr Ashdown’s experience is not repeated. Most actions are now complete, and those that are in progress will be complete by 30 September 2023. Once all actions are completed, the plan will pass through our internal governance groups where the evidence supporting the actions will be thoroughly scrutinised prior to being formally ‘signed off’. The senior leaders who attend these groups will insist on evidence- based assurance before authorising the plan to leave the governance process. The action plan is underpinned by a focus on matron and ward manager leadership. We are planning to launch a ward manager supervisory role with linked key performance indicators later this month which will allow closer supervision and audit of the nursing care provided This will include monitoring the quality of the nursing care we provide. We are passionate about getting the basics right for our patients and this work feeds into an extensive Trust-wide plan to achieve this. In our letter of 21 June 2023, we confirmed we were in the process of re-drafting our safeguarding policy. Attached to this letter is the amended policy which now has clear guidance on the management of section 42 safeguarding enquiries and how information should be shared between organisations. The policy makes clear that all evidence received by the Trust from external sources, including photographs, should be uploaded to Datix, our shared management software. The risk of omitting salient information for our investigations is inherently reduced. As referenced in the letter of 21 June 2023, we contacted the Local Authority following the Inquest hearing and amended the findings of our internal response to the s42 investigation into to reflect the evidence given at the hearing. We shared a list of actions we had taken with them and, as per usual process, we awaited the final report. The final report was due to be finalised on 30 August 2023, unfortunately at the time of writing it is not complete although we do of course expect the outcome to substantiate the safeguarding concerns raised.
, Associate Director for Safeguarding continues to follow up with our Local Authority colleagues frequently and if any further action is required in light of this report this will of course be actioned as per the policy. The amended safeguarding policy adds ‘Appendix 2’ which requires all s42 recommendations to be taken to our Executive Assurance Group. This will improve the robustness of governance for these investigations and allow for actions to feed into wider learning across all the Trust sites. I am confident we are doing all we can to meet the personal care needs of our patients, and that we have systems and processes in place to monitor compliance with this standard. We will continue to strengthen our governance in relation to safeguarding practices and information sharing with external stakeholders; ensuring that all documentation is considered when completing our internal investigations.
The Trust appreciates the opportunity to learn from these events and is committed to improve the experience of our patients. If you have any further concerns or you would like to discuss this case further, please do not hesitate to contact me.
Sent To
- Mid and South Essex NHS Foundation Trust
Response Status
Linked responses
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56-Day Deadline
12 Sep 2023
All responses received
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Source: Courts and Tribunals Judiciary
Report Sections
Investigation and Inquest
On 3rd September 2021 I commenced an investigation into the death of Ronald Scott Ashdown, aged 55 years. The investigation concluded at the end of the inquest on the 1st June 2023. The conclusion of the inquest was one of natural causes in the context of an expanded narrative conclusion.
Circumstances of the Death
Ronald Scott Ashdown (RA) died on the 15th August 2021 at Basildon University Hospital, Nethermayne, Basildon, Essex from complications arising from the severe disability sustained following a cardiac arrest and subsequent significant hypoxic brain injury in 2013. The deceased died from natural causes (aspiration pneumonia) on a background of long-term and severely incapacitating disability following a hypoxic brain injury consequent upon a cardiac arrest sustained whilst asleep in bed in 2013. Over the subsequent years the deceased benefitted from the continued and committed advocacy of his daughter to ensure maximal support for her father from the Coach House Nursing Home where he was a resident and also during his frequent periods as an in-patient at Basildon University Hospital. Prior to his death RA had been admitted to Basildon Hospital on 6th July 2021 with shortness of breath, cough and fever having been noted to tachypnoeic and desaturating at the Nursing Home. He was treated with antibiotics for aspiration pneumonia, a frequently occurring complication of his long-term condition. RA was vulnerable to recurrent infections at the site of the PEG; he had two feeding tubes in situ: a PEG & PEJ. After extensive clinical review, on the 21st July the (buried) PEJ was surgically removed under local anaesthetic and feeding resumed via Jejunal extension placed through the old PEG from 28th July. RA was discharged back to the care of the Nursing Home when he was deemed clinically stable on 2nd August 2021 but was readmitted to Basildon Hospital on 12th August after dislodging the Jejunostomy tube; he passed way three days later on 15th August.
Copies Sent To
CQC responsible for MSE and Basildon Hospital
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Data sourced from Courts and Tribunals Judiciary under the Open Government Licence.