Clarice Hilton

PFD Report All Responded Ref: 2016-0207
Date of Report 2 June 2016
Coroner Rachael Griffin
Coroner Area Manchester (West)
Response Deadline est. 28 July 2016
All 1 response received · Deadline: 28 Jul 2016
Coroner's Concerns (AI summary)
Psychiatric units lack a policy or guidance for staff on how to manage patients who refuse physical health observations, leading to critical delays in medical assessment.
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During the inquest evidence was heard that:- The Cavendish Unit is specialist psychiatric unit which provides assistance to patients with mental illness: The Unit does not provide medical treatment for physical illness If a patient admitted to the Unit requires medical treatment; they will be transferred to the Medical Assessment Unit at the Royal Albert Edward Infirmary, Wigan which is part of the Wrightington, Wigan and Leigh NHS foundation Trust: To assess patients physical health the nursing staff working on the Cavendish Unit undertake observations twice day on each patient to ascertain if they require ay medical treatment from physical health point of view. These observations include measuring the patient's temperature, oxygen saturations, heart rate, blood pressure amongst other things In carrying out these observations the nursing staff are able to calculate the patient's Modified Early Warning Score (MEWS) In patient who has no physical health problems this score will be zero, however if the measurements recorded fall outside the normal parameters, this will increase the MEWS and may trigger physical medical assessment by Doctor to establish if medical treatment is required: The level of the MEWS determines the level of assessment that is required:
iii. In the care that was provided to Mrs Hilton these observations were not undertaken as she refused to allow the nursing staff to assess her after the first evening of her admission on the 21s January: This resulted in her MEWS not calculated for period of over 24 hours prior to her death. During the course of the Inquest evidence was given that those working on the Cavendish Unit; and in fact all the other psychiatric units within the Trust; do not have access to guidance as to what action to take if a patient refuses to have their physical observations undertaken: It was felt that if there was such guidance this would be of benefit to the staff on the Unit to know what to do in such situations and when to seek an assessment by a Doctor: Evidence was given that such policy could prevent the death of a patient in the future: being

2. Thave concerns with regard to the following: - That there is no policy or guidance in place within the psychiatric units governed by 5 Boroughs Partnership NHS Foundation Trust as to what action to take when a patient is refusing to allow the nursing staff to undertake observations to establish the condition of their physical health: I therefore request that consideration be given to establishing policy within the Trust for the monitoring of the physical health of patients within the psychiatric unit in circumstances where patient refuses to allow the nursing staff to calculate their MEWS, which would provide guidance to the nursing staff as to what action should be taken in these circumstances and when it is appropriate for referral to be made for Doctor to assess whether a patient requires transfer to the Medical Assessment Unit for further assessment and treatment: ACTION SHOULD BE TAKEN In my opinion urgent action should be taken to prevent future deaths and believe you and your organisation have the power to take such action YOUR RESPONSE You are under a duty to respond to this report within 56 days of the date of this report; namely by 28th 2016. I, the coroner, may extend the period. Your response must contain details of action taken or proposed to be taken, setting out the timetable for action Otherwise yoU must explain why no action is proposed_ COPIES and PUBLICATION I have sent a copy of my report to the Chief Coroner ad to the following Interested Persons: Mrs Hilton's husband: I have also sent this report to the Chief Executive of the Wrightington, Wigan and Leigh NHS Foundation Trust; Wigan Lane, Wigan, WNI ZNN and Wigan Borough Clinical Commissioning Group, Wigan Life Centre, College Avenue, Wigan, WNI 1NJ, who may find it useful or of interest; Iam also under duty to send the Chief Coroner a copY of your response_ The Chief Coroner may publish either or both in complete or redacted or summary form; He may send copy of this report to any person who he believes may find it useful or of interest; You may make representations to the coroner, at the time of response, about the release or the publication of your response by the Chief Coroner Dated Signed BEQ 2d June 2016 Rachael C Griftin July me, your
Responses
5 Borough Partnership NHS Trust NHS / Health Body
28 Jul 2016
Action Taken
The Trust has reviewed and revised its Modified Early Warning Scores (MEWS) operational guidance to include instruction for staff on assessing those who refuse to engage with MEWS monitoring, including conducting general assessments using the A(airway) B (breathing) C (circulation) D (disability) E (exposure) approach; the revised guidance is currently in draft form and will be issued once ratified. (AI summary)
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Dear Mrs Griffin, Re: Clarice Beverley Hilton Deceased Thank you for your letter dated 2 June 2016 with regards to your findings into the death of Clarice Beverley Hilton and the directions given under the Regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. would like to advise you of actions the Trust has taken both to the inquest and since receiving your letter. In response to your concern that there is no policy or guidance within our psychiatric units to inform staff of what actions to take when patient is refusing to allow observations to establish the condition of their physical health , can confirm the Trust have completed the following: We have implemented a full review of the Modified Early Warning Scores (MEWS) operational guidance that all in-patient teams work within This review was led by the Trust Nurse Consultant for Physical Health and was supported by the Trust MEWS working group and Resuscitation Officer. This group had met prior to the inquest to make recommendations on actions staff should take when physical observations are refused and has met regularly since we received your concerns_ We have changed our MEWS guidance to contain instruction for staff on assessing those who refuse to engage with MEWS monitoring: Better View__. of mind & body Chief Executiver Mr_Simon Parhel Chairman_ Trust Headquarlers, Hollins Park House, Hollins Lane, Winwick, Warrington, WA2 8WA Switchboard: 01925 664000 918481* Your RECEIVED the prior 80u, 1

Revised guidance now includes conducting general assessment using the A(airway) B (breathing) C (circulation) D (disability) E (exposure) approach taught to all front line clinical staff as a part of all Basic and Intermediate life support courses The revised guidance also contains specific assessment of respirations and level of consciousness using AVPU (Alert, Voice Pain, and Unresponsive) and skin pallor which are observational that can be completed through direct visual observation. There is also a more specific instruction regarding escalation to the nurse in charge and doctor when the patient is refusing MEWS. We have reviewed the MEWS recording chart so that these can be recorded: At present our revised guidance is in draft form, once this guidance is ratified this will be issued to all of our In-patient Teams and we will provide support and training to front line staff where necessary to ensure successful roll out. If I can be of any further assistance or you require further information about the steps we have taken, please do not hesitate to contact me_
Sent To
  • 5 Borough Partnership NHS Trust
Response Status
Linked responses 1 of 1
56-Day Deadline 28 Jul 2016
All responses received
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