Manchester South

Noted (AI summary) The DHSC acknowledges concerns raised and outlines the roles of the CQC, NHS England, and NHS Digital in ensuring patient safety and appropriate training and supervision of healthcare staff, particularly Health Care Assistants, and refers to guidance on clinical risk management for health IT systems.

Noted (AI summary) The Home Office acknowledges the concerns and states that police forces are operationally independent and it is for Greater Manchester Police, the NPCC and the College of Policing to address the issues raised. The NPCC and College of Policing note the concerns and explain that the Victims Code was updated in April 2021. They state that forces are not encouraged to give out mobile phone numbers and provide guidance for officers receiving emergency calls.

Noted (AI summary) Jigsaw Homes Tameside states that its technician checked for alternative exits before boarding the door and the tenant had keys to the rear door.

Noted (AI summary) NICE states they have a Clinical Knowledge Summary on gastroenteritis, which they believe gives appropriate advice, and that no action is required of them.

Noted (AI summary) Stockport Clinical Commissioning Group states that face-to-face GP consultations are available where clinically appropriate or requested. They have re-circulated information sheets detailing referral options to GP practices and delivered presentations on suicide prevention. The practice involved in the case has completed a reflection exercise. NHS England acknowledges concerns about telephone consultations and referral guidance, referencing existing national guidance on safety netting. They note the local CCG has provided a separate response detailing relevant information and steps taken, and do not propose responding further on a national level.

Noted (AI summary) The Department for Levelling Up, Housing & Communities references existing building regulations, guidance, and the role of fire and rescue authorities, but does not commit to further action.

Noted (AI summary) NHS England and NHS Improvement references existing guidance for telephone consultations, safety measures, and pain management of fractures; they indicate learning from the death will be shared. The Department of Health and Social Care acknowledges concerns raised, explains changes to general practice during the pandemic, and highlights existing NICE guidance and resources for remote consultations.

Noted (AI summary) Greater Manchester Health and Social Care Partnership will present learning from the case to the Greater Manchester Quality Board, communicate advice and guidance to relevant providers, and share learning through governance and learning forums. NHS England expresses condolences, acknowledges the concerns, and highlights national guidance and resources for wound care and remote consultations, including the National Wound Care Strategy Programme.

Noted (AI summary) Tameside and Glossop CCG acknowledges the concerns, explains the challenges faced during the pandemic, and states it will work with providers to optimise access times to mental health services. The response expresses condolences and acknowledges the concerns regarding the impact of COVID-19 restrictions on healthcare delivery. It notes that general practice has been delivering services according to national Standard Operating Procedures, and provides a list of support services. The Minister acknowledges the concerns raised and highlights existing NHS England guidance for general practices, including offering face-to-face appointments and managing mental health patients. It also mentions a consultation on new waiting time standards for community-based mental health services.

Noted (AI summary) NHS England explains that vaccinations were initially prioritized for staff, discusses discharge policies aligned with national guidance, and highlights the use of Criteria to Reside for discharge decisions, with efforts to expedite discharges where possible. The Department of Health and Social Care extends condolences and explains the JCVI's role in vaccine prioritisation, highlighting the initial focus on reducing mortality and protecting healthcare staff. It also mentions support for hospital discharge pathways and ongoing reviews of COVID-19 deaths.