2020
PFD Reports
Reports: 309
Areas: 57
83% response rate (above 63% average).
David Clark
All Responded
2020-0023
6 Feb 2020
Lancashire & Blackburn with Darwen
Lancashire Care NHS Trust
Concerns summary (AI summary)
Deficiencies in documentation, failure to follow AWOL procedures, inadequate staff handovers, and a general lack of training on policy and procedure created significant safety risks.
Action Planned
(AI summary)
Lancashire and South Cumbria NHS Foundation Trust is auditing documentation compliance weekly, monitoring Mental Health Act documentation daily, and has developed an inpatient safety matrix including Section 17 Leave. They are rolling out a pre and post leave assessment form and plan to undertake a rapid improvement event.
Adam Bojelian
Historic (No Identified Response)
2020-0116
5 Feb 2020
West Yorkshire (East)
Leeds Teaching Hospitals NHS Trust
Concerns summary (AI summary)
The Trust failed to maintain nurse training records, preventing assurance of competence, and neglected to create a formal care plan for a critically ill child, leading to disputed treatment.
Peter Smith
All Responded
2020-0022
5 Feb 2020
Shropshire, Telford & Wrekin
SATH
UNMH
Concerns summary (AI summary)
Significant delays in diagnosing and treating adenocarcinoma, caused by sequential rather than concurrent medical processes, rendered planned surgery impossible and contributed to the patient's death.
Noted
(AI summary)
Response from. UNMH University Hospitals of North Midlands NHS Trust states that Shrewsbury and Telford Hospital NHS Trust, in conjunction with and agreed by the UHNM visiting cardiothoracic surgeons, has produced a Standard Operating Procedure "Referral for surgical resection of proven or suspected lung cancer" and that SaTH has implemented the SOP.
Maureen Brown
Partially Responded
2020-0021
4 Feb 2020
Derby and Derbyshire
NHS England
University Hospital of Derby and Burton
Concerns summary (AI summary)
The electronic patient transfer system provides insufficient information for effective handovers between wards, as national policy limits the data shared, risking missed critical details.
Noted
(AI summary)
NHS England states that there is a national Minimum Dataset for transfers of patients between hospitals, overseen by NHS Digital. Where inter-hospital transfers occur, it is incumbent on the Trust or provider to ensure they have robust handover and transfer of information procedures.
Gordon Gillott
Partially Responded
2020-0020
4 Feb 2020
Derby and Derbyshire
Chesterfield Royal Hospital
East Midlands Ambulance Service
Royal Derby Hospital
Concerns summary (AI summary)
Resourcing issues pose a risk of future deaths if urgent patient transfers remain unavailable for acutely ill patients.
Action Taken
(AI summary)
The ambulance service provided data on transfer times between hospitals and stated they continue to monitor performance and take action to improve operational response. They have instructed all staff to remove the WISER App from work phones unless properly trained.
Harry Richford
Partially Responded
2020-0117
3 Feb 2020
North East Kent
Department of Health and Social Care, N…
The Chief Coroner
Concerns summary (AI summary)
The provided text introduces the concept of "Concern 1" but does not detail any specific issues or findings.
Action Taken
(AI summary)
The Department of Health and Social Care outlined actions taken by health regulators and system partners to scrutinise and support the safety of maternity services at the East Kent Hospitals University NHS Foundation Trust, including a CQC inspection and engagement with families. They commissioned an independent review into maternity services at East Kent Hospitals.
Renee Brooks
All Responded
2020-0260
31 Jan 2020
Birmingham and Solihull
British Association of Aesthetic & Plas…
Concerns summary (AI summary)
The absence of UK guidelines for lipoedema-related liposuction means varied surgical practices and insufficient standards for procedure frequency, fluid management, and post-operative care, endangering patients.
Action Planned
(AI summary)
NICE will consider whether to update guidance on liposuction for chronic lymphoedema and whether to produce new IP guidance specifically relating to the use of liposuction in the treatment of chronic lipoedema. Their website explains that they are considering whether they need to update their guidance in response to safety concerns. BAAPS and BAPRAS have agreed to work in partnership to create guidelines for the use of liposuction in the UK, including the level of hospital support required and pre-assessment needs. A joint expert panel has been set up to produce the report within the next six months, for adoption by the wider sector and submission to the CQC.
Ashley Walker
All Responded
2020-0019
31 Jan 2020
Warwickshire
West Midlands Ambulance Service
Concerns summary (AI summary)
A communication error confused ingestion with a spillage, and an effective antidote (methylene blue) for toxicity was not available on the ambulance.
Action Taken
(AI summary)
Following a communication error, WMAS has instructed all staff to remove the WISER app from work devices unless trained. They have also produced further guidance in relation to Individual Chemical Exposure (ICE) incidents.
Julie O’Connor
Partially Responded
2020-0129
30 Jan 2020
Avon
Department of Health and Social Care
Royal College of Obstetricians and Gyna…
Concerns summary (AI summary)
There was an incorrect smear test report and multiple clinical failures to recognise obvious cervical cancer or the need for further assessment over several months.
Action Planned
(AI summary)
The RCOG will be updating the article in The Obstetrician & Gynaecologist (TOG) entitled Nonmenstrual bleeding in women under 40 years of age and will work with the BGCS to review the training materials for suspected cervical cancer.
Thiago Araujo
Partially Responded
2021-0132
29 Jan 2020
East London
AMHP
London Borough of Camden
Camden and Islington NHS Foundation Tru…
+4 more
Concerns summary (AI summary)
The provided concerns text is incomplete, preventing a proper summary of the identified safety issues.
Noted
(AI summary)
The Trust has implemented an additional recommendation that discharge of Crisis Team service users due to non-engagement must be discussed in a multidisciplinary meeting with senior overview, and clearly communicated to relevant parties. Legal advice has been sought and guidance circulated to staff regarding potentially dangerous packages. Royal Mail asserts that their processes for handling restricted and prohibited items are adequate and appropriate, given the legal restrictions on interfering with postal packets. They state that they do not intend to take any action in response to the report. The MPS is developing a Suicide Prevention Policy Document and Toolkit. An investigative standards document is also under development as guidance for police first responders. The Department of Health and Social Care describes actions taken to limit the availability of chemicals used in suicides, including working with a chemical supplier to identify suppliers on online retail platforms and noting eBay's global prohibition of the sale of the chemical. It also notes work with the media to improve suicide reporting and the publication of an Online Harms White Paper. The Home Office is aiming to establish a consultation this summer on possible amendments to the Poisons Act, which will include more obligations on online marketplaces including reporting suspicious transactions within 24 hours.
Susan Sterland
All Responded
2020-0062
28 Jan 2020
Northamptonshire
Kettering General Hospital NHS Foundati…
Concerns summary (AI summary)
A deteriorating emergency department patient waited 40 hours without senior doctor review or available ward bed, potentially delaying critical diagnosis of an obstruction.
Action Taken
(AI summary)
Kettering General Hospital has updated its SOP for ED admissions (ED03) to clarify responsibilities, increased middle-grade shifts from 9 to 11 daily, and increased consultant presence with the aim of having two consultants in ED from 8:00 to 22:00. The EDU was decommissioned in March 2020, with plans to reinstate it post-COVID-19 with a new SOP addressing risks raised in the PFD report.
Beryl Fricker
All Responded
2020-0024
28 Jan 2020
Dorset
BCP Council
Concerns summary (AI summary)
Poor street lighting at a wide, busy junction in a residential area created inadequate illumination for all road users, increasing collision risks for pedestrians and vehicles.
Action Planned
(AI summary)
BCP Council will assess pedestrian provision at the Upwey Avenue/Lake Road junction, considering a central refuge island or narrowing the junction mouth. However, funding for recommended schemes is limited and timescales cannot be provided at present.
Shanté Turay-Thomas
All Responded
2020-0124
27 Jan 2020
Inner North London
Advanced Health & Care Ltd
Association of Ambulance Chief Executiv…
Bausch & Lomb UK Ltd
+9 more
Concerns summary (AI summary)
GPs failed to ensure specialist allergy care, provided inadequate advice on carrying two adrenaline pens, and did not offer training for new auto-injector devices, compounded by deficient CCG guidance on dosage.
Noted
(AI summary)
NHS England will continue to work with HEE, the professional Royal Colleges, and other organizations to stay updated on new guidance and resources for managing severe allergies, and will explore using communication routes or commissioning levers to support their adoption. They also describe their assurance role for CCGs and commissioning of healthcare services. Advanced states they will work with NHS Digital to develop a standard for electronic updating of ambulance systems to inform them when an ambulance has been recalled. They also suggest an independent review of clinical triage systems. NICE notes that the British National Formulary (BNF) and BNF for Children (BNFc) already contain detailed advice on adrenaline auto-injectors, including MHRA/CHM advice from 2017 and 2019. It will consider how best to make clear in CG134 the advice that 2 adrenaline auto-injectors should be prescribed, which patients should carry at all times. NHS Digital details changes made to NHS Pathways following the incident, including improving the Anaphylaxis algorithm, developing an audit framework, and conducting a user satisfaction survey to improve call-handling and call prioritisation. Bausch & Lomb distributes trainer pens to allergy clinics and is currently reviewing the design of its trainer pens to incorporate a needle cover shield extension when activated, to more closely replicate the patient experience with the actual pen. The Winchmore Hill Practice undertook an audit of patients prescribed Emerade to ensure dosage was in accordance with the BNF, reviewed AAI pen doses, and contacted patients with up-to-date advice from the MHRA. The practice has shared learning with the CCG medicine management team and amended the message on scriptswitch; any proposed changes to be made by CCG Pharmacist, will need to be approved by a Senior doctor at the practice. LAS clarifies the division of responsibilities for triage systems, stating that ECPAG and NHS Digital are responsible for setting categories and addressing inconsistencies between systems. LAS will discuss the PFD report at relevant user groups. The Department of Health and Social Care notes several actions, including the FSA working to get emerging trend information and alert local authorities, and working to identify means of access to relevant datasets so they can be included for analysis of food-related cases of anaphylaxis. The Healthcare Safety Investigation Branch (HSIB) will consider the matters of concern in the report and whether these meet its criteria for national investigation when the situation allows. Enfield CCG distributed a Medicines Safety Bulletin on Adrenaline Auto Injectors (AAIs) to GPs and other primary care healthcare professionals on 30th January 2020 and has contacted all GP practices. They are implementing a post-incident review and a report will be completed to ensure all actions identified are implemented to prevent a recurrence, including a review of governance processes and decision-making points.
Helen Sheath
All Responded
2020-0107
27 Jan 2020
Bedfordshire and Luton
Association of Ambulance Chief Executiv…
Emergency Call Prioritisation Advisory …
National Association of Ambulance Medic…
Concerns summary (AI summary)
Ambulance services incorrectly coded an initial emergency call for a suicidal patient, delaying the dispatch of appropriate urgent response teams and potentially altering the outcome.
Noted
(AI summary)
The Association of Ambulance Chief Executives (AACE) outlines the triage process for 999 calls, the role of the Emergency Call Prioritisation Advisory Group (ECPAG), and references a letter sent to ambulance trusts in April 2019 from NHS England regarding clinical oversight for self-harm and suicidal patients. NASMeD previously encouraged all ambulance trusts to implement clinical review of these cases.
Gary Sloan
All Responded
2020-0009
22 Jan 2020
Sunderland
Sunderland City Council
Concerns summary (AI summary)
A specific section of the A690 has a high incidence of collisions, including two fatal incidents at the same location, necessitating a review of safety restrictions and drainage.
Action Planned
(AI summary)
Sunderland City Council will include a scheme in its 2020-2021 capital programme to mitigate the risk of serious injury to drivers on the A690. The council will replace a side entry gully with a top entry gully in the spring.
Jason Devoti
All Responded
2020-0017
21 Jan 2020
Worcestershire
West Midlands Police
Concerns summary (AI summary)
West Midlands Police failed to address numerous P2 incident logs due to overwhelming backlogs, insufficient officers, and inadequate control room staffing, leading to significant response delays.
Action Taken
(AI summary)
West Midlands Police details steps taken to improve emergency call response, including involving the Force Incident Manager during busy periods, implementing a "Log Closure Doctrine," and reducing the number of logs held by each dispatcher. They are also working on a record of missing person logs managed and overseen by supervisors until resolved.
Samantha Savage-Greene
Historic (No Identified Response)
2020-0025
20 Jan 2020
Manchester (South)
Pennine Care NHS Trust
Concerns summary (AI summary)
A patient at high risk was repeatedly denied monitoring by the Home Based Treatment Team due to rigid protocol adherence, creating a significant gap in supervision for vulnerable individuals falling between service remits.
Aston McLean
All Responded
2020-0015
20 Jan 2020
Berkshire
JRCALC
Concerns summary (AI summary)
Guidelines for declaring death on scene (ROLE) need urgent clarification, especially regarding assumptions about imminence or difficulty of extraction. Ambulance crews also lacked awareness of fire service capabilities for vehicle lifting, hindering decision-making.
Action Planned
(AI summary)
The Association of Ambulance Chief Executives is reviewing the JRCALC clinical practice guidelines in relation to recognition of life extinct (ROLE). They will amend the wording to clarify what to do when access to the patient is not possible and to clarify the need to work with other agencies.
Deborah Lamont
All Responded
2020-0008
20 Jan 2020
South Wales Central
College of Policing
South Wales Police
Concerns summary (AI summary)
Police misinterpreted Section 136 of the Mental Health Act, believing they lacked power to detain a suicidal individual in a hotel room. This highlights a need for clearer guidance on how such temporary accommodations are classified under the Act.
Action Planned
(AI summary)
The College of Policing will amend its guidance in respect of the use of s136 powers, circulate a summary of the issue to all police force mental health leads, and work with the Home Office to assess the need for changes to national guidance regarding the use of s136 and hotel rooms. The Chief Constable of South Wales has asked that the Force Mental Health Lead fully consider the use of hotel rooms and s.136, subject to a specific note upon force guidance and within training. The College of Policing will circulate a summary of the issue to all police force mental health leads and has raised the issue with the Home Office to assess the need for changes to national guidance.
Matthew Willoughby
All Responded
2020-0016
19 Jan 2020
Blackpool & Fylde
Landlord
Concerns summary (AI summary)
A landlord failed to ensure safety adaptions, such as window restrictors, remained in place after a tenant removed them, despite prior safety advice. This created a serious ongoing risk to tenants.
Action Taken
(AI summary)
The landlord confirms the adaptations to the windows in flat 10 have been replaced and all top floor flats windows have been checked for safety.
Janet Jasper
All Responded
2020-0014
17 Jan 2020
Rutland and North Leicestershire
Cadent Gas Ltd
Gas Safe Network
Institution of Gas Engineers
+2 more
Concerns summary (AI summary)
Hundreds of properties face a risk of floor failure, and there is inconsistency across gas distribution networks regarding protocols for inspecting adjoining properties after an incident.
Action Planned
(AI summary)
Following a review, Gas Distribution Networks (GDNs) have agreed on a revised EM72 policy for responding to gas leak callouts, particularly "no trace" declarations. HSE also undertook communication with residents and gas engineers in the local area, including hosting a residents meeting and providing leaflets to explain potential risks and actions. Gas Distribution Networks (GDNs) clarified procedures for checking adjoining properties during internal gas escape investigations, focusing on external sources. The GDNs will brief operational teams on the revised requirements, expected to be in place across all networks by mid-summer 2020.
Shneur Kaye
All Responded
2020-0013
17 Jan 2020
Manchester (North)
Bury Council
Concerns summary (AI summary)
Safeguarding referrals were closed without parental contact, and referral information was not shared with other agencies due to data protection concerns. This practice potentially deprives social workers of vital context and undermines child protection.
Action Taken
(AI summary)
North Manchester Care Organisation outlines changes implemented after the incident, including revised discharge processes for children presenting to A&E with overdoses, new referral pathways for children with mental health needs, and mandatory safeguarding training for staff. Bury Council conducted a service review of the Multi Agency Safeguarding Hub (MASH) in early 2022, reinforcing strength-based practices and parental involvement unless safeguarding or legal reasons prevent it. The MASH also consults with referrers to clarify information and consider alternative support pathways.
Peter Sudlow
Historic (No Identified Response)
2020-0012
17 Jan 2020
Shropshire, Telford & Wrekin
Shrewburys and Telford Hospital NHS Tru…
Concerns summary (AI summary)
There was a systematic failure to refer a patient with severe pressure sores and high-risk factors to a Tissue Viability Nurse. This was compounded by a lack of clear guidelines for TVN referrals and involvement in prevention plans.
Daniel Moran
Historic (No Identified Response)
2020-0072
15 Jan 2020
Manchester West
Greater Manchester Mental Health NHS Tr…
Concerns summary (AI summary)
Staff lacked critical understanding of patient confidentiality breaches for safety, efficient patient flow, and clear roles in risk management and leave authorization. Decision-making for self-discharge and Mental Health Act detention also lacked sufficient senior input.
John Long
Historic (No Identified Response)
2020-0011
14 Jan 2020
London Inner (West)
Chief Coroner of England & Wales
Nursing and Midwifery Council
St Georges University Hospital NHS Trust
Concerns summary (AI summary)
Hospital bed rails were found to be unsafe, allowing a patient to fall. Additionally, the definition, administration, and training for one-to-one care were inadequate, risking patients being left unattended.