2021

PFD Reports
Reports: 419 Areas: 62

83% response rate (above 63% average).

Clear 304 results
Joel Robinson
All Responded
2021-0398 25 Nov 2021 Berkshire
Army Headquarters
Concerns summary (AI summary) Insufficient progress on suicide prevention strategies, lack of practical risk factor identification, and inadequate independent mental health screening for soldiers outside their chain of command were identified.
Action Planned (AI summary) The Army outlines several actions planned or underway, including establishing a dedicated sub-group by March 2022 to improve information sharing processes and the MOD developing a Defence Suicide Prevention Plan with an initial draft to be produced by the summer. It is also testing a pilot scheme to provide virtual means of reporting a complaint.
Malcolm Dixon
All Responded
2021-0396 25 Nov 2021 Manchester South
Department of Health and Social Care
Concerns summary (AI summary) Observation charts were potentially pre-populated or manually overwritten without clear indication, leading to inaccurate records. Unregistered staff documenting observations lacked professional regulatory oversight.
Noted (AI summary) The DHSC acknowledges concerns raised and outlines the roles of the CQC, NHS England, and NHS Digital in ensuring patient safety and appropriate training and supervision of healthcare staff, particularly Health Care Assistants, and refers to guidance on clinical risk management for health IT systems.
Darrell Devlin
All Responded
2021-0397 23 Nov 2021 Cumbria
Greater Manchester Mental Health NHS Fo…
Concerns summary (AI summary) Over-reliance on remote drug and alcohol service contacts without in-person assessments or drug testing led to inaccurate client assessment, risking harm from excessive dosage or polydrug exposure.
Noted (AI summary) Humankinds, the incoming provider of Addictions Services within Cumbria, describes actions already taken since taking over the service, including weekly provider meetings, clinical handover for high-risk cases, data transfer of all active service user’s relevant information, and review of all service users at a face-to-face appointment. Greater Manchester Mental Health (GMMH) acknowledges the concerns and apologizes, highlighting that the death occurred during the COVID-19 pandemic, and refers to a meeting with the new service provider, Humankind, regarding the transfer process. GMMH offers to meet with the coroner to discuss the transfer of services.
Michelle Jeffries
All Responded
2021-0395 22 Nov 2021 Manchester South
Trafford Clinical Commissioning Group a…
Concerns summary (AI summary) There is an absence of clear local guidance for GPs on safely prescribing multiple high-dose analgesics in the community and when a mandatory referral to a pain specialist is required.
Action Planned (AI summary) NHS Trafford CCG has recently highlighted to practices that prescribing of analgesia is an area they could work collaboratively on to ensure that patients get the best outcomes from their treatment and has included it in their “Practice Briefing” for Primary Care staff, highlighting a number of risks that can occur in healthcare where potent and high risk medicines are prescribed. NHS Greater Manchester will share learning from this and similar cases via governance forums, and CCGs will report on reducing over-prescribing of analgesia. They will also share advice and guidance and increase staff awareness regarding available materials, and monitor key learning points.
Mustafa Abdelkarim
All Responded
2021-0393 19 Nov 2021 Gwent
Home Office
Concerns summary (AI summary) Immigration Officers receive an introduction to pursuit policy but lack specific training in pursuit procedures and decision-making during stressful pursuit situations.
Action Planned (AI summary) Immigration Enforcement will revise training to provide greater focus on dynamic decision making, with mandatory training for officers delivered from April 2022. Pursuit policy will be incorporated into the operational assurance framework.
Robert Ellery
All Responded
2021-0390 19 Nov 2021 South Wales Central
HM Prison Cardiff
Concerns summary (AI summary) The prison control room delayed relaying critical information to the ambulance service, and a lack of direct communication between emergency operators and prison first responders hindered resuscitation efforts.
Action Taken (AI summary) HMP Cardiff has devised a Local Operating Protocol and will pilot a mobile phone carried by officers to enable direct communication with the Welsh Ambulance Service.
Karen Redding
All Responded
2022-0133 18 Nov 2021 Black Country
Cherish Home Care
Concerns summary (AI summary) Care staff failed to check medication contents upon request and did not ensure a doctor's review after the resident disclosed an overdose, despite her declining help.
Action Taken (AI summary) Cherish Home Care now conducts spot checks with carers every 3 months (increased from annually) which will cover medication. During double up calls, carers are required to work together when administering medication to ensure it is done correctly, and the second carer is required to record and sign to verify the actions taken.
Grand Canyon
All Responded
2021-0392 18 Nov 2021 West Sussex
Civil Aviation Authority
Concerns summary (AI summary) Current regulations for Crash Resistant Fuel Systems (CRFS) in rotorcraft are inadequate, failing to mandate retrofits or provide a public register. This leaves a high risk of post-crash fires and prevents informed public decision-making.
Action Planned (AI summary) The CAA is considering safety proposals for existing Rotorcraft on the UK register to be incorporated into the aviation legislation and policy rulemaking programme. They will also implement a targeted promotion strategy to the Rotorcraft aviation community, and encourage owners to enhance safety voluntarily. The CAA will review UK aviation safety data, monitor developments from EASA RMT.0710, contact the FAA, and consider rule changes. It will provide a supplemental report by 31st July 2022.
Trevor Smith
All Responded
2021-0387 17 Nov 2021 Birmingham and Solihull
College of Policing West Midlands Police
Concerns summary (AI summary) Critical mental health information from MARAC was not accurately recorded or cascaded to police, leading to officers being unaware of the deceased's EMD status. There was also confusion and a lack of coordination during CPR efforts.
Action Planned (AI summary) The NPCC First Aid Forum will formally raise the issue of establishing a first aid (CPR) coordinator at its next meeting. The College of Policing will send out a national circular to raise awareness of the Coroner's concerns so that forces can consider a coordinator role in appropriate circumstances while the associated national guidance and training is considered. West Midlands Police have updated team briefing sheets to include reference to the CPR coordinator role and updated the Medical Plan to include direction regarding the coordination of care. All Strategic and Tactical Firearms Commanders (S&TFCs), Operational Firearms Commanders (OFCs), Firearms Tactical Advisers (FTAs) and all Authorised Firearms Officers (AFOs) are aware of this recommendation.
Victoria Harrild-Jones
All Responded
2021-0386 17 Nov 2021 Suffolk
Ministry of Defence
Concerns summary (AI summary) Military personnel and dependents treated overseas receive post-operative care, specifically regarding prophylactic anti-coagulation medication, that does not comply with UK NICE guidance.
Action Planned (AI summary) The Defence Professor of General Practice has committed to add this case and reflective discussion to the mandatory course for all Defence GP trainees held in Cyprus each June. The DMS Overseas Assurance Working Group is reviewing the assurance process to create supporting policy and a common framework.
Sharon Robinson
All Responded
2021-0385 16 Nov 2021 West Yorkshire Western
Bradford Teaching Hospitals NHS Trust
Concerns summary (AI summary) There is a concern that patient sensitivities to antibiotics are ignored, leading to medication being administered despite potential risks.
Action Planned (AI summary) The Trust is working to align its approach to antimicrobial policy with Bradford Teaching Hospitals, overseen by the Drug and Therapeutics Committee, including a revision of the Antimicrobial Policy. The Trust is also engaging with other healthcare providers to understand how they manage the risk of prescribing medication to patients with documented allergies.
Emma Burbury
All Responded
2021-0382 11 Nov 2021 Cornwall and Isles of Scilly
Cornwall Council Kernow Clinical Commissioning Group
Concerns summary (AI summary) There was a missed opportunity to caseload a dual diagnosis patient, alongside systemic communication issues between agencies regarding record access. Patients were also discharged too readily for missed appointments without considering other support services.
Action Planned (AI summary) The Trust is contributing to the implementation of a system-wide Dual Diagnosis policy and will explore improvements to information sharing between partner organisations. Community Mental Health transformation work is underway to address collaborative working between the ICMHT and other partners. NHS Kernow will provide funding for read-only access to We Are With You (WAWY) notes for CMHT staff at CFT. They are engaging with CFT regarding discharge processes and will ensure WAWY staff complete specific training modules.
Daniel Hall
All Responded
2021-0381 10 Nov 2021 South Wales Central
University of South Wales
Concerns summary (AI summary) University students face lengthy delays accessing mental health support, even when expressing suicidal ideation and having known risk factors like ASD.
Action Taken (AI summary) The University has commissioned an independent external review of wellbeing policies and procedures. Since October 2021, it has worked to improve understanding of support services and has improved and extended its training program for students and staff.
Philip Ellis
All Responded
2021-0380 10 Nov 2021 County Durham and Darlington
Free the Way
Concerns summary (AI summary) The deceased was able to leave service premises unsupervised and obtain drugs in breach of rules, with no serious incident review conducted into these supervision failures.
Action Taken (AI summary) Free the Way has introduced measures including escorting clients returning from relapse to collect belongings, searching all property, and restricting unaccompanied leave. Clients entering treatment will be monitored closely and subject to regular room checks and urine screening.
Mared Foulkes
All Responded
2021-0378 10 Nov 2021 North West Wales
Cardiff University
Concerns summary (AI summary) The university's examination results system is complex and misleading, with provisional passes and pending marks causing confusion. There is also no system for personal tutors to proactively contact vulnerable students before releasing failed results.
Action Taken (AI summary) The University has reviewed its process for releasing in-year resit results to ensure all available results are ratified at the Main Examining Board in June. The practice of using notional marks where a student has not met a competency standard has been stopped.
Mollie Dimmock
All Responded
2021-0379 9 Nov 2021 Buckinghamshire
National Institute for Health and Care …
Concerns summary (AI summary) NICE Guidance NG121 lacks a clear definition for "large-for-gestational-age" babies, leading to inconsistent interpretation and application of delivery mode guidance. This creates uncertainty in crucial obstetric care decisions.
Noted (AI summary) NICE acknowledges the coroner's concerns regarding the lack of a standard definition for "large for gestational age" in its guideline on intrapartum care, but argues that providing a specific cut-off would convey inappropriate certainty.
Katrina Makunova
All Responded
2021-0388 5 Nov 2021 London Inner South
University of Gloucestershire, Universi…
Concerns summary (AI summary) Knife possession and gang affiliation were not consistently recognized as risk factors in contextual abuse assessments by police or social services. Additionally, police Child Safety Units face significant workload pressures impacting safeguarding effectiveness.
Action Planned (AI summary) The MPS will share the report with relevant departments and review training programmes to include expert evidence-based advice on knife carrying and gang membership in domestic abuse risk assessments. A review of CSU resourcing is underway, with findings to be presented to the MPS Management Board in January 2022.
Christian Hinkley
All Responded
2021-0376 4 Nov 2021 Mid Kent and Medway
Minister of State for Prisons and Proba…
Concerns summary (AI summary) Prison fire detection systems are inadequate and unable to reliably detect cell fires early enough to save lives. Despite repeated warnings and notices issued since 2015, in-cell automatic fire detectors remain uninstalled.
Action Taken (AI summary) HMPPS is investing £315m to improve fire safety, including in-cell fire detectors, portable fire detection devices, water mist firefighting equipment, and smoke ventilation fans. Cell fire response training was revised in December 2021 to include scenarios for obstructed inundation ports.
Robert Wright
All Responded
2021-0374 4 Nov 2021 South Wales Central
Cwm Taf University Health Board
Concerns summary (AI summary) Internal hospital referrals were paper-based and not promptly integrated into patient notes, leaving busy clinicians without immediate access to complete patient referral information.
Action Planned (AI summary) CTM UHB is exploring implementing electronic referrals and triaging, and is benchmarking practice with a neighbouring Health Board. A future project would be to consider an electronic patient pathway.
Steven Evans
All Responded
2021-0372 3 Nov 2021 Gwent
Civil Aviation Authority and British Gl…
Concerns summary (AI summary) A lack of mandatory radio communication between ground crew and glider pilots meant observed glider problems before launch were not communicated. This ongoing absence of mandatory radio use poses a future risk to lives.
Action Taken (AI summary) The BGA reviewed launch signalling, clarified requirements with subject matter experts and gliding clubs, and revised rules and guidance on signalling. The AAIB confirmed the BGA's actions adequately addressed their recommendation. The BGA has clarified launch signalling requirements, including guidance on back-up signalling, through revised rules and guidance. All clubs required pilots and instructors to review safety information, and the AAIB confirmed the BGA's actions adequately addressed their recommendation.
Rhian Rose
All Responded
2021-0371 3 Nov 2021 Worcestershire
Worcestershire Acute Hospitals NHS Trust
Concerns summary (AI summary) There is insufficient emphasis on maternal wishes and informed consent regarding mode of delivery. Additionally, there's a lack of specific guidance for managing infection risks associated with a retained deceased foetus following feticide.
Action Planned (AI summary) Worcestershire Acute Hospitals Trust is planning to adopt the National I Decide tool and introduce a Personalised Care Plan into BadgerNotes App to support informed consent. They also plan to establish a robust process to manage 'in labour' requests for Caesarean Section.
Fishmongers’ Hall Inquests
All Responded
2021-0362 3 Nov 2021 London City
College of Policing Department for Education Home Office +7 more
Concerns summary (AI summary) This document is a questionnaire for the jury, intended to determine the means and circumstances by which Jack Merritt and Saskia Jones died, focusing on identifying any errors, omissions, or circumstances that may have caused or contributed to their deaths.
Noted (AI summary) CTPHQ now has CT Nominal Management specialist trained officers who will attend all future CT MAPPA (Category 4) cases and are responsible for designing and delivering a risk management plan (RMP). West Midlands Police exceeds national guidance for visits to Registered Terrorist Offenders/Pathfinders. The Learning Together Network CIC states it cannot take steps on the recommendations as it did not employ staff or run partnerships, and will be dissolved in January 2022. The Office for Students will write to all registered higher education providers in England, making them aware of the report and asking them to consider changes to their approach to risk assessment of events, programmes, and information sharing. The College of Policing acknowledges the concerns raised and states its commitment to supporting other bodies in achieving improvements in terrorist offender management. They provide broader offender management training products and guidance and will work with partners to ensure they are updated. CTPHQ now has CT Nominal Management specialist trained officers who will attend all future CT MAPPA (Category 4) cases and are responsible for designing and delivering a risk management plan (RMP). West Midlands Police exceeds national guidance for visits to Registered Terrorist Offenders/Pathfinders and now feed this into the MAPPA panel. MoJ accepted recommendations relating to the Fishmongers' Hall attack. A new framework is being designed for Learning Together activity in prisons. Statutory guidance on MAPPA meetings will be strengthened, and the Police, Crime, Sentencing and Courts Bill includes a power for police to search terrorist offenders on licence. The government is legislating a new power of personal search through the Police, Crime, Sentencing and Courts Bill, allowing police to stop and search terrorist offenders on license under certain circumstances. The University of Cambridge has created a new policy and guidance for staff and students working with people who have offended, and the Institute of Criminology has developed a Risk Assessment Form for all activities. The University has also stopped delivering the Learning Together programme. The Secretary of State will engage with the higher education sector to encourage action to implement the recommendations and officials have spoken to the Office for Students to encourage them to take action. Officials have also engaged with HMPPS to design a new framework to define roles and responsibilities of prisons and higher education providers.
Shaun Mansell
All Responded
2021-0383 1 Nov 2021 Stoke-on-Trent and North Staffordshire Coroner’s Court
Royal Stoke University Hospital and NHS…
Concerns summary (AI summary) Excessive and prolonged patient handover delays at the hospital severely impacted ambulance response times, highlighting a critical national issue in emergency care.
Noted (AI summary) NHS England reiterates national policy on 15-minute ambulance handover times and highlights actions taken to address delays, including alternative patient pathways, improved hospital flow, and additional funding for Hospital Ambulance Liaison Officer staff. On 13 December, NHS England and NHS Improvement reiterated the need to eliminate ambulance handover delays. University Hospitals of North Midlands NHS Trust (UHNM) highlights measures to reduce ambulance delays including a focus on patient flow, admission avoidance, and improved discharge processes. They developed a Standard Operating Procedure (SOP) to manage ambulance arrivals when there is a necessity to hold WMAS crew and patients on ambulances. UHNM considers this a system-wide issue requiring a system response.
Neil Bastock
All Responded
2021-0365 1 Nov 2021 West Yorkshire (East)
Leeds and York Partnership NHS Foundati…
Concerns summary (AI summary) The decision to rescind the section was made by a responsible clinician who had only been in the role for two weeks.
Action Planned (AI summary) Leeds and York Partnership NHS Foundation Trust will formalize support and supervision arrangements for locum medics, review their clinical handover process, and ensure families are involved in decisions about rescinding sections. The Trust will also disseminate an updated Missing Service User Procedure and audit compliance against it.
Lorraine Karat
All Responded
2021-0364 29 Oct 2021 Inner North London
Clarion Housing Group
Concerns summary (AI summary) Lack of a risk assessment for an unsafe, accessible balcony, inadequate communication regarding its use, and absence of safety barriers or window restrictors created a significant fall risk in housing properties.
Action Planned (AI summary) Clarion Housing Group is informing tenants that access to flat roofs is unauthorised and unsafe and issuing guidance to staff to identify flat roofs where unauthorised access might occur. Additional measures such as window locks and restrictors can be installed where a risk of unauthorised access to a flat roof has been identified.