Recommendation MAI-71: Improve NWAS Major Incident record-making
From Manchester Arena Inquiry: Volume 2: Emergency Response, published 3 November 2022.
Recommendation
North West Ambulance Service should reflect on its approach to record-making during and immediately following a Major Incident, with a view to improving the current practice.
In brief (written by this site)
The Inquiry asked the North West Ambulance Service to improve its major incident record-making. In February 2026, the Cabinet Office reported that record taking had been reviewed and the Incident Response Plan updated with new record processes (Cabinet Office, Feb 2026). The department stated that Body Worn Video Camera (BWVC) equipment had become available to all commanders, National Interagency Liaison Officer (NILO) personnel, and Emergency Operational Centre staff to allow recording and logging of incidents (Cabinet Office, Feb 2026). The UK Government had accepted the recommendation in full in November 2025 (Cabinet Office response, Nov 2025).
AI-generated summary of the record on this page, checked by a second model and automatic checks, 5 Oct 2026. The record below is the sources' own words.
About this summary
This recommendation asks for cultural or behavioural change, which is difficult to verify from published sources alone. The record reflects policy commitments rather than measured outcomes.
Government response
Accepted in full
Delivery
Cabinet Office says completed (27 February 2026)
Record taking has been reviewed. The Incident Response Plan has been updated with new record processes. Body Worn Video Camera (BWVC) are now available to all Commanders, National Interagency Liaison Officer (NILO)and Emergency Operational Centre (which receives Urgent and Emergency Calls and actions the required response) staff to allow for recording and logging of incidents they may deal with.
Earlier statement on delivery (1)
Cabinet Office (14 November 2025)
Record taking has been reviewed. The Incident Response Plan has been updated with new record processes. Body Worn Video Camera (BWVC) are now available to all Commanders, National Interagency Liaison Officer (NILO)and Emergency Operational Centre (which receives Urgent and Emergency Calls and actions the required response) staff to allow for recording and logging of incidents they may deal with.
From: Manchester Arena Inquiry Recommendations Dashboard, original version (data file)
Published evidence
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Summary by this site of the published finding
JESIP Joint Doctrine updated to v3.1 (April 2024) following inquiry findings on interoperability failures. Operation Plato reformed to cover all terrorist attack types, not just firearms. Emphasis extended beyond command-level to frontline responders.
Source
Responsible bodies
Themes and tags
Who has spoken
- UK Government
Response - Cabinet Office
Delivery statement