Suffolk House

Social Care Org · East

Overall Rating
Requires Improvement Last inspected 19 April 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

3 must-do actions

Must-Do Actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
The provider failed to ensure people were protected from the spread of infection and systems in place did not ensure risks were managed safely.
Regulation 12 (Safe care and treatment)
The provider failed to ensure people were protected from the spread of infection and systems in place did not ensure risks were managed safely. This was a breach in regulation 12 (safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Well-led
The provider has failed to implement robust governance systems to ensure the quality and safety of the care provided met people's needs. The provider failed to ensure that action was taken to improve the care people received.
Regulation 17 (Good Governance)
The provider has failed to implement robust governance systems to ensure the quality and safety of the care provided met people's needs. The provider failed to ensure that action was taken to improve the care people received. This was a breach of Regulation 17(Good Governance) of the Health and Social …
Must Do
Effective
The provider had failed to ensure that all staff working with people were adequately trained.
Regulation 18 (Staffing)
The provider had failed to ensure that all staff working with people were adequately trained. This was a breach of regulation 18 (Staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014.
Location Details
CQC ID: 1-10007027366
Local Authority: Hertfordshire
Region: East
Inspection Report
Type: Comprehensive inspection
Date: 19 April 2022
Rating: Requires improvement
Actions: 3 must-do
AI-extracted 17 Feb 2026