Royalcare- Thanet

Social Care Org · South East

Overall Rating
Requires Improvement Last inspected 22 April 2022
Domain Ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

2 must-do actions
1 should-do action

Must-Do Actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Well-led
The provider and registered manager failed to ensure there were effective systems and processes to assess, monitor and improve the quality and safety of the service.
Regulation 17 HSCA RA Regulations 2014 Good governance
The provider and registered manager failed to ensure there were effective systems and processes to assess, monitor and improve the quality and safety of the service.
Must Do
Safe
The provider and registered manager failed to operate effective recruitment processes and ensure information specified in Schedule 3 of the Health and Social Care Act was available for each member of staff.
Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
The provider and registered manager failed to operate effective recruitment processes and ensure information specified in Schedule 3 of the Health and Social Care Act was available for each member of staff.

Should-Do Actions (1)

Recommended improvements to enhance service quality.

Should Do
Safe
The registered manager took immediate action to remind staff body maps needed to be completed to show where pain patches had been placed.
Location Details
CQC ID: 1-10087632956
Local Authority: Kent
Region: South East
Inspection Report
Type: Planned inspection
Date: 22 April 2022
Rating: Requires Improvement
Actions: 2 must-do , 1 should-do
AI-extracted 17 Feb 2026