Sunnyside
Social Care Org · East
Overall Rating
Last inspected 1 October 2020
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
9 should-do actions
Should-Do Actions (9)
Recommended improvements to enhance service quality.
Should Do
Safe
Further consideration was also needed in relation to managing people's risks and staffing gender and levels at night.
Should Do
Safe
Further improvement was required in the level of detail, particularly around what action staff had taken to de-escalate people's behaviour prior to the use of medication. Furthermore, no analysis of incidents had occurred in order to identify any potential trends which may have contributed to the event.
Should Do
Safe
Information did not clearly show who was responsible for contacting a medical professional should it be needed.
Should Do
Safe
Not all ligature points had been considered within the environment.
Should Do
Safe
Some limescale on taps was found which increases the risks associated with Legionella.
Should Do
Safe
Medicine risk assessments had not been reviewed in the timeframe specified by the provider.
Should Do
Safe
The temperature of the fridge to be used for medicines, should it be needed, had been running above safe levels and no action had been taken in response.
Should Do
Effective
Records to demonstrate the extent to which people had been involved in best interest decisions could have been more robust.
Should Do
Well-led
Improvements were needed in relation to infection prevention and control and risk management and the audits in place to assess these areas had not fully identified the concerns recorded in this report.
Location Details
CQC ID: 1-1010701645
Local Authority: Norfolk
Region: East
Inspection Report
Type: Focused inspection
Date: 1 October 2020
Rating: Requires Improvement
Actions:
9 should-do
AI-extracted 17 Feb 2026