Pheonix Healthcare

Social Care Org · South East

Overall Rating
Requires Improvement Last inspected 8 March 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

6 must-do actions
2 should-do actions

Must-Do Actions (6)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Effective
The registered person must ensure care and treatment of service users is provided with the consent of the relevant person.
Regulation 11 HSCA RA Regulations 2014 Need for consent
The registered person failed to ensure care and treatment of service users must was provided with the consent of the relevant person.
Must Do
Safe
The registered person must always assess and do all that is reasonably practicable to mitigate the risks to service users who received the regulated activity.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
The registered person did not always assess and do all that was reasonably practicable to mitigate the risks to service users who received the regulated activity.
Must Do
Well-led
The registered person must always effectively assess, monitor and improve the quality and safety of the service.
Regulation 17 HSCA RA Regulations 2014 Good governance
The registered person did not always effectively assess, monitor and improve the quality and safety of the service.
Must Do
Well-led
The registered person must always effectively assess, monitor and mitigate the risks relating to the health, safety and welfare of people at risk who received personal care.
Regulation 17 HSCA RA Regulations 2014 Good governance
The registered person did not always effectively assess, monitor and mitigate the risks relating to the health, safety and welfare of people at risk who received personal care.
Must Do
Well-led
The registered person must effectively act on feedback from relevant persons and other persons on the services provided, for the purposes of continually evaluating and improving the services.
Regulation 17 HSCA RA Regulations 2014 Good governance
The registered person did not effectively act on feedback from relevant persons and other persons on the services provided, for the purposes of continually evaluating and improving the services.
Must Do
Effective
The registered person must ensure persons employed by the service provider receive such appropriate support, training, professional development, supervision and appraisal as is necessary to enable them to carry out the duties they are employed to perform.
Regulation 18 HSCA RA Regulations 2014 Staffing
The registered person did not ensure persons employed by the service provider received such appropriate support, training, professional development, supervision and appraisal as is necessary to enable them to carry out the duties they are employed to perform.

Should-Do Actions (2)

Recommended improvements to enhance service quality.

Should Do
Safe
The management team complete appropriate training, so they can identify and respond to safeguarding concerns.
Should Do
Responsive
Care plans are reviewed by staff to ensure they consistently record person-centred information.
Location Details
CQC ID: 1-10198525686
Local Authority: Buckinghamshire
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 8 March 2022
Rating: Requires Improvement
Actions: 6 must-do , 2 should-do
AI-extracted 17 Feb 2026