Personal Security Service

Independent Ambulance · London

Overall Rating
Requires Improvement Last inspected 6 June 2019
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Not Yet Rated
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

3 must-do actions
5 should-do actions

Must-Do Actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Effective
The provider must ensure staff responsible for care and treatment have access to suitable documents justifying use of Mental Health Act and Deprivation of Liberty prior to delivering the service.
Regulation 11 HSCA (RA) Regulations 2014 Need for consent
Staff responsible for care and treatment did not always have access to suitable documents justifying use of Mental Health Act and Deprivation of Liberty prior to delivering the service.
Must Do
Effective
The provider must keep detailed records of patients’ care and treatment.
Regulation 17 HSCA (RA) Regulations 2014 Good governance
Records of patient’s care and treatment were not detailed and lacked information in relation to use of restrain.
Must Do
Safe
The provider must develop effective system for managing risks. It includes comprehensive risk assessments for each patient.
Regulation 17 HSCA (RA) Regulations 2014 Good governance
The service did not manage risk well. There was insufficient guidance on how to recognise and assess risks.

Should-Do Actions (5)

Recommended improvements to enhance service quality.

Should Do
Safe
The provider should ensure staff complete mandatory training.
Should Do
Well-led
The provider should implement effective governance structure that is reflective of service needs.
Should Do
Well-led
The provider should ensure their policies are reflecting suitable legislation, regulation, and other national guidance relevant to the service.
Should Do
Safe
The provider should ensure the vehicles are risk assessed to guarantee they meet patients’ and the service’s needs.
Should Do
Well-led
The provider should ensure the risk register is up to date and reflective of the service’s needs.
Location Details
CQC ID: 1-1027132695
Local Authority: Enfield
Region: London
Inspection Report
Type: Comprehensive inspection
Date: 6 June 2019
Rating: Requires improvement
Actions: 3 must-do , 5 should-do
AI-extracted 17 Feb 2026