Orchid House

Social Care Org · East

Overall Rating
Requires Improvement Last inspected 1 June 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

6 must-do actions

Must-Do Actions (6)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Effective
The provider had failed to ensure the principles of the MCA and DoLS code of conduct was being followed. This meant people who lacked capacity were not being supported to make informed choices and decisions.
Regulation 11 HSCA RA Regulations 2014 Need for consent
The provider had failed to ensure the principles of the MCA and DoLS code of conduct was being followed. This meant people who lacked capacity were not being supported to make informed choices and decisions.
Must Do
Safe
The provider had failed to ensure effective systems were in place to identify, monitor and mitigate risks to people's safety in relation to food safety and infection prevention and control.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
The provider had failed to ensure effective systems were in place to identify, monitor and mitigate risks to people's safety in relation to food safety and infection prevention and control.
Must Do
Safe
The provider was unaware of what constitutes a safeguarding concern and had failed to notify CQC or the local safeguarding team of allegations of potential abuse.
Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
The provider was unaware of what constitutes a safeguarding concern and had failed to notify CQC or the local safeguarding team of allegations of potential abuse.
Must Do
Well-led
The provider had failed to ensure effective systems and processes were in place to organise, monitor and manage the quality of the service and ensure that people received safe and appropriate care.
Regulation 17 HSCA RA Regulations 2014 Good governance
The provider had failed to ensure effective systems and processes were in place to organise, monitor and manage the quality of the service and ensure that people received safe and appropriate care.
Must Do
Safe
The provider had failed to establish safe recruitment practices when employing new staff.
Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
The provider had failed to establish safe recruitment practices when employing new staff.
Must Do
Effective
The provider had failed to ensure that staff had the skills, knowledge and experience to deliver effective care and support.
Regulation 18 HSCA RA Regulations 2014 Staffing
The provider had failed to ensure that staff had the skills, knowledge and experience to deliver effective care and support.
Location Details
CQC ID: 1-10296491992
Local Authority: Bedford
Region: East
Inspection Report
Type: Inspection report
Date: 1 June 2022
Rating: Requires Improvement
Actions: 6 must-do
AI-extracted 17 Feb 2026