Percys Travel

Independent Ambulance · South East

Overall Rating
Requires Improvement Last inspected 13 October 2022
Domain Ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

4 must-do actions
4 should-do actions

Must-Do Actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
The service did not ensure that staff were trained at a suitable level in line with the Intercollegiate guidance for Safeguarding for their roles and responsibilities.
Regulation 13(2)
The service did not ensure that staff were trained at a suitable level in line with the Intercollegiate guidance for Safeguarding for their roles and responsibilities.
Must Do
Safe
The service should ensure that vehicles are cleaned using suitable Infection, Prevention and Control (IPC) processes.
Regulation 12(2)(h)
The service did not ensure that vehicles were cleaned using suitable Infection, Prevention and Control (IPC) processes.
Must Do
Safe
The service should ensure that Control of Substances Hazardous to Health (COSHH) documents are available and accessible to staff so that products can be used safely and in line with service policy.
Regulation 17(2)(b)
The service did not ensure that Control of Substances Hazardous to Health (COSHH) documents were available and accessible to staff so that products could be used safely and in line with service policy.
Must Do
Well-led
The service did not ensure that incidents were reported and shared effectively by staff and managers in line with the full scope of their policy.
Regulation 17(2)(b)
The service did not ensure that incidents were reported and shared effectively by staff and managers in line with the full scope of their policy.

Should-Do Actions (4)

Recommended improvements to enhance service quality.

Should Do
Well-led
The service should ensure that records of all patient journeys are kept for each individual patient including observations from their journey. Regulation 17(2)(c)
Regulation 17(2)(c)
Should Do
Well-led
The service should consider standardised headings for recording meetings which outline consistent areas of governance.
Should Do
Effective
The service should consider modules for staff that specifically cover autism and learning disabilities.
Should Do
Well-led
The service should consider implementing their own audits to utilise data generated as part of their sub-contract agreement to improve the service.
Location Details
CQC ID: 1-10313682742
Local Authority: Oxfordshire
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 13 October 2022
Rating: Requires Improvement
Actions: 4 must-do , 4 should-do
AI-extracted 17 Feb 2026