Roland Residential Care Homes - 27 Bush Hill
Social Care Org · London
Overall Rating
Last inspected 19 May 2022
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
2 must-do actions
4 should-do actions
Must-Do Actions (2)
Legal requirements based on regulation breaches identified during inspection.
Must Do
Safe
Risks to people were not always assessed, monitored and managed to keep them safe. People were at increased risk because medicines were not always managed in accordance with national guidance.
Must Do
Well-led
The provider did not always operate effective systems and processes to assess and monitor the quality and safety of the service.
Should-Do Actions (4)
Recommended improvements to enhance service quality.
Should Do
Safe
We recommend the provider review their safeguarding policy and procedures to ensure the service operates in line with best practice.
Should Do
Effective
We recommend the provider reviews its procedures to ensure staff delivering training have been appropriately trained.
Should Do
Effective
We recommend the provider reviews their procedure for offering and recording people's food choices.
Should Do
Responsive
We recommend the provider reviews its processes for managing complaints to ensure records are kept in line with their procedure.
Location Details
CQC ID: 1-10319123188
Local Authority: Enfield
Region: London
Inspection Report
Type: Comprehensive inspection
Date: 19 May 2022
Rating: Requires Improvement
Actions:
2 must-do
,
4 should-do
AI-extracted 17 Feb 2026