The Peter Gidney Neurodisability Centre

Social Care Org · South East

Overall Rating
Requires Improvement Last inspected 28 June 2016
Domain Ratings
Safe
Inadequate
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

12 must-do actions
5 should-do actions

Must-Do Actions (12)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Well-led
The home was not notifying CQC or the funding authorities of significant events.
Regulation 18 Registration Regulations 2009 Notifications of other incidents
The home was not notifying CQC or the funding authorities of significant events.
Must Do
Caring
People were not involved in the drawing up of their own care plans.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
People were not involved in the drawing up of their own care plans.
Must Do
Responsive
People's likes and dislikes were not taken into account.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
People's likes and dislikes were not taken into account.
Must Do
Responsive
There was a lack of meaningful activities for some people.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
There was a lack of meaningful activities for some people.
Must Do
Safe
Risks to people were not always identified and did not detail how risks could be mitigated.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
Risks to people were not always identified and did not detail how risks could be mitigated.
Must Do
Safe
There was no learning from accidents and incidents and no steps were taken to ensure incidents did not happen again.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
There was no learning from accidents and incidents and no steps were taken to ensure incidents did not happen again.
Must Do
Safe
People may be be at risk of inappropriate care and treatment due to inadequate guidance for the staff to follow.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
People may be be at risk of inappropriate care and treatment due to inadequate guidance for the staff to follow.
Must Do
Effective
People were being deprived of their liberty as the conditions attached to these were not being met, reviewed or renewed as needed.
Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
People were being deprived of their liberty as the conditions attached to these were not being met, reviewed or renewed as needed.
Must Do
Well-led
Quality Assurance tools and processes were ineffective and not acted upon.
Regulation 17 HSCA RA Regulations 2014 Good governance
Quality Assurance tools and processes were ineffective and not acted upon.
Must Do
Well-led
There was a failure to maintain accurate records of people's care.
Regulation 17 HSCA RA Regulations 2014 Good governance
There was a failure to maintain accurate records of people's care.
Must Do
Safe
There was a lack of suitably qualified, experienced and skilled staff to meet people's needs.
Regulation 18 HSCA RA Regulations 2014 Staffing
There was a lack of suitably qualified, experienced and skilled staff to meet people's needs.
Must Do
Effective
Staff were not receiving adequate training, support and supervision.
Regulation 18 HSCA RA Regulations 2014 Staffing
Staff were not receiving adequate training, support and supervision.

Should-Do Actions (5)

Recommended improvements to enhance service quality.

Should Do
Safe
We recommend the provider ensures there are adequate domestic staff at all times and all staff follow the DoH Infection control guidance for care homes.
Should Do
Effective
We recommend the provider consults with residents about menu choices and that the dining experience is improved.
Should Do
Caring
We recommend that the provider ensures that people's dignity and privacy is preserved at all times.
Should Do
Caring
We recommend that the provider ensures people's care records are kept confidentially and secure at all times.
Should Do
Responsive
We recommend that the provider reviews how it responds to feedback from people and their relatives to make service improvements.
Location Details
CQC ID: 1-1033394718
Local Authority: Kent
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 28 June 2016
Rating: Requires improvement
Actions: 12 must-do , 5 should-do
AI-extracted 17 Feb 2026