The Long Brook Residential Home

Social Care Org · South West

Overall Rating
Requires Improvement Last inspected 1 August 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

7 must-do actions
2 should-do actions

Must-Do Actions (7)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Effective
The provider had not acted in accordance with the principles of the Mental Capacity Act 2005.
Regulation 11 (Need for consent)
The provider had not acted in accordance with the principles of the Mental Capacity Act 2005.
Must Do
Safe
Risks to people's health and safety had not been identified or mitigated.
Regulation 12 (Safe care and treatment)
Risks to people's health and safety had not been identified or mitigated.
Must Do
Safe
The provider failed to store people's medicines safely or established safe processes to manage people's medicines.
Regulation 12 (Safe care and treatment)
The provider failed to store people's medicines safely or established safe processes to manage people's medicines.
Must Do
Well-led
The provider did not have effective systems in place to assess, monitor and improve the safety and quality of the service.
Regulation 17 (Good governance)
The provider did not have effective systems in place to assess, monitor and improve the safety and quality of the service.
Must Do
Well-led
The provider had failed to maintain accurate, complete and contemporaneous records for each person living in the home.
Regulation 17 (Good governance)
The provider had failed to maintain accurate, complete and contemporaneous records for each person living in the home.
Must Do
Safe
The provider had failed to ensure that recruitment procedures are established and operated effectively.
Regulation 19 (Fit and proper persons employed)
The provider had failed to ensure that recruitment procedures are established and operated effectively.
Must Do
Effective
The provider has failed to ensure that staff had been provided with an appropriate induction and ongoing supervision in their role.
Regulation 18 (Staffing)
The provider has failed to ensure that staff had been provided with an appropriate induction and ongoing supervision in their role.

Should-Do Actions (2)

Recommended improvements to enhance service quality.

Should Do
Safe
We recommend the provider reviews staff's understanding of how to wear PPE in line with best practice guidance.
Should Do
Responsive
We recommend the provider reviews the effectiveness of the current complaints systems.
Location Details
CQC ID: 1-10358651148
Local Authority: Plymouth
Region: South West
Inspection Report
Type: Planned inspection
Date: 1 August 2022
Rating: Requires Improvement
Actions: 7 must-do , 2 should-do
AI-extracted 17 Feb 2026