Utmostcare Limited

Social Care Org · South East

Overall Rating
Requires Improvement Last inspected 22 September 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

2 must-do actions
4 should-do actions

Must-Do Actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
Risks to people were not clearly identified and managed. Risk assessments were either not present or lacked sufficient detail to help staff understand and respond to risks. The service had not ensured the proper and safe management of medicines, including record keeping of the administration of medicines. Systems were not operated effectively to ensure appropriate infection control measures.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
Risks to people were not clearly identified and managed. Risk assessments were either not present or lacked sufficient detail to help staff understand and respond to risks. The service had not ensured the proper and safe management of medicines, including record keeping of the administration of medicines. Systems were not …
Must Do
Well-led
Governance systems did not effectively assess, monitor or improve the service to ensure compliance with all required regulations.
Regulation 17 HSCA RA Regulations 2014 Good governance
Governance systems did not effectively assess, monitor or improve the service to ensure compliance with all required regulations.

Should-Do Actions (4)

Recommended improvements to enhance service quality.

Should Do
Safe
We recommend the service obtains a full employment history, together with a satisfactory written explanation of any gaps in employment, as part of a robust recruitment process, to make sure suitable staff are recruited to support people to stay safe.
Should Do
Safe
We recommend the service reviews their approach to ensure the deployment of staff promotes a consistent and reliable service, considering travelling time to make sure people receive the amount of care that has been agreed in their care plan.
Should Do
Effective
We recommend the service review their approach to ensure records accurately reflect people's mental capacity in relation to decisions about their care, to ensure their human and legal rights are upheld.
Should Do
Responsive
We recommend the service review their approach, to ensure care planning, including arrangements for care reviews and staff deployment, is focused on the person's whole life, to ensure care plans fully reflect physical, mental, emotional and social needs, including people's preferences, interests and aspirations.
Location Details
CQC ID: 1-10369345270
Local Authority: Buckinghamshire
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 22 September 2022
Rating: Requires Improvement
Actions: 2 must-do , 4 should-do
AI-extracted 17 Feb 2026