The Gateway

Social Care Org · North East

Overall Rating
Requires Improvement Last inspected 11 December 2015
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

6 must-do actions

Must-Do Actions (6)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
Staff did not have the skills and experience to meet the needs of people who had complex mental health needs.
Regulation 12 (Safe care and treatment)
Staff did not have the skills and experience to meet the needs of people who had complex mental health needs.
Must Do
Safe
Staff were not raising safeguarding alerts around the impact of staffing levels on people’s ability to receive their personal care in a timely manner.
Regulation 13 (Safeguarding service users from abuse and improper treatment)
Staff were not raising safeguarding alerts around the impact of staffing levels on people’s ability to receive their personal care in a timely manner.
Must Do
Safe
Staff were not ensuring that people were not inappropriately subject to deprivation of liberties or that DoLS authorisations were sought.
Regulation 13 (Safeguarding service users from abuse and improper treatment)
Staff were not ensuring that people were not inappropriately subject to deprivation of liberties or that DoLS authorisations were sought.
Must Do
Well-led
People who uses services and others were not protected against the risks of inappropriate or unsafe care because an effective system for monitoring the service was not in place.
Regulation 17 (Good governance)
People who uses services and others were not protected against the risks of inappropriate or unsafe care because an effective system for monitoring the service was not in place.
Must Do
Safe
There were insufficient numbers of suitably qualified and experienced staff to consistently meet the needs of people who used the service.
Regulation 18 (Staffing)
There were insufficient numbers of suitably qualified and experienced staff to consistently meet the needs of people who used the service.
Must Do
Well-led
The registered provider failed to act in an open and transparent manner around the proposed changes to the operational structure of the home.
Regulation 20 (Duty of candour)
The registered provider failed to act in an open and transparent manner around the proposed changes to the operational structure of the home.
Location Details
CQC ID: 1-1045119571
Local Authority: Middlesbrough
Region: North East
Inspection Report
Type: Comprehensive inspection
Date: 11 December 2015
Rating: Requires improvement
Actions: 6 must-do
AI-extracted 17 Feb 2026