St Albans House

Social Care Org · South East

Overall Rating
Requires Improvement Last inspected 20 April 2017
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

3 must-do actions
4 should-do actions

Must-Do Actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
The provider must assess risks to people and provide guidance to mitigate these risks. The provider must record and manage medicines safely.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
The provider failed to assess risks to people and provide guidance to mitigate these risks. The provider failed to record and manage medicines safely.
Must Do
Well-led
The provider must ensure that the systems in place to quality assure and check the care being provided are effective. The provider must actively seek the views of people living at the service to ensure the continuous improvement of the service. The provider must ensure that records are accurate and fully completed.
Regulation 17 HSCA RA Regulations 2014 Good governance
The provider had not ensured that the systems in place to quality assure and check the care being provided were effective. The provider had not actively sought the views of people living at the service to ensure the continuous improvement of the service. The provider had failed to ensure that …
Must Do
Safe
The provider must recruit staff safely.
Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
The provider failed to recruit staff safely.

Should-Do Actions (4)

Recommended improvements to enhance service quality.

Should Do
Safe
The provider should assess staffing levels.
Should Do
Safe
The provider should ensure there are specific details on how to evacuate people during the day and night.
Should Do
Effective
The provider should ensure people's ability to make specific decisions is formally assessed by staff and recorded.
Should Do
Responsive
The provider should ensure the complaints policy is in a prominent place and in a format that is easy to read.
Location Details
CQC ID: 1-105288175
Local Authority: Kent
Region: South East
Inspection Report
Type: Inspection report
Date: 20 April 2017
Rating: Requires Improvement
Actions: 3 must-do , 4 should-do
AI-extracted 17 Feb 2026