Figtree Care Services Ltd
Social Care Org · South East
Overall Rating
Last inspected 31 October 2019
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
3 must-do actions
4 should-do actions
Must-Do Actions (3)
Legal requirements based on regulation breaches identified during inspection.
Must Do
Well-led
The provider and registered manager failed to ensure accurate records were kept.
Must Do
Well-led
The provider and registered manager failed to ensure systems to monitor the quality and safety of the service were robust enough to identify areas that were in need of improvement.
Must Do
Safe
The provider and registered manager failed to ensure robust and safe recruitment practices were in place.
Should-Do Actions (4)
Recommended improvements to enhance service quality.
Should Do
Responsive
We recommend the provider and registered manager seek guidance from a reputable source to develop a system that support accurate record keeping of staff time spent in people's homes.
Should Do
Responsive
We recommend the provider and registered manager seek advice and guidance from a reputable source to develop a more robust approach to managing complaints.
Should Do
Responsive
How people would like to be cared for, if they wished to be admitted to a hospital or hospice or the support they would like from staff was not included. This is an area to improve further.
Should Do
Well-led
The results of the survey had not been fed back to people and their relatives and if any improvements were planned because of their feedback. This is an area that needs improvement.
Location Details
CQC ID: 1-1054132568
Local Authority: Kent
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 31 October 2019
Rating: Requires Improvement
Actions:
3 must-do
,
4 should-do
AI-extracted 17 Feb 2026