Home Comfort Care

Social Care Org · South East

Overall Rating
Requires Improvement Last inspected 14 June 2022
Domain Ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

2 must-do actions
1 should-do action

Must-Do Actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Well-led
The provider must ensure compliance with Regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation 17 HSCA RA Regulations 2014 Good governance
The providers systems for monitoring and improving the quality and safety of the services provided to people were not operating effectively.
Must Do
Safe
The provider must ensure compliance with Regulation 18 (Staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation 18 HSCA RA Regulations 2014 Staffing
People did not always receive care and support from sufficient numbers of suitable staff.

Should-Do Actions (1)

Recommended improvements to enhance service quality.

Should Do
Well-led
The provider should include a question in future surveys asking people if staff turned up on time for their calls.
Location Details
CQC ID: 1-10593118512
Local Authority: Kent
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 14 June 2022
Rating: Requires Improvement
Actions: 2 must-do , 1 should-do
AI-extracted 17 Feb 2026