Church Road

Social Care Org · London

Overall Rating
Requires Improvement Last inspected 10 August 2022
Domain Ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

3 must-do actions
3 should-do actions

Must-Do Actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
The provider must ensure service users are protected from abuse and improper treatment.
Regulation 13 (Safeguarding service users from abuse and improper treatment)
The registered persons did not always ensure service users were protected from abuse and improper treatment.
Must Do
Well-led
The provider must effectively operate systems and processes to monitor and improve the quality of the service and to monitor and mitigate risks.
Regulation 17 (Good governance)
The registered persons did not always effectively operate systems and processes to monitor and improve the quality of the service and to monitor and mitigate risks.
Must Do
Safe
The registered person must ensure sufficient numbers of suitably qualified, competent, skilled and experienced persons are deployed to meet the needs of service users.
Regulation 18 (Staffing)
Failure to provide sufficient numbers of suitably qualified and skilled staff was a breach of Regulation 18 (staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Staff deployment sometimes meant staff worked long hours on some days, and sometimes did this over consecutive days. There was …

Should-Do Actions (3)

Recommended improvements to enhance service quality.

Should Do
Responsive
The provider follows best practice guidance to develop staff skills and knowledge of how to communicate with people.
Should Do
Well-led
The provider ensures all staff and managers are familiar with the requirements of the regulations regarding duty of candour so they act in accordance with these.
Should Do
Well-led
The provider take further action to help ensure the culture of person-centred care and inclusivity develops further.
Location Details
CQC ID: 1-10616662318
Local Authority: Hillingdon
Region: London
Inspection Report
Type: Comprehensive inspection
Date: 10 August 2022
Rating: Requires Improvement
Actions: 3 must-do , 3 should-do
AI-extracted 17 Feb 2026