Kare Support Services Ltd

Social Care Org · South East

Overall Rating
Requires Improvement Last inspected 11 May 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

5 must-do actions
1 should-do action

Must-Do Actions (5)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
The registered person did not ensure safe care and treatment. The registered person had not assessed the risk to health and safety of service users or done all that was reasonably practicable to mitigate any such risks. The management of medicine was not safe. Regulation 12 (1)(2)(a)(b)(g)
Regulation 12 (Safe care and treatment)
The registered person did not ensure safe care and treatment. The registered person had not assessed the risk to health and safety of service users or done all that was reasonably practicable to mitigate any such risks. The management of medicine was not safe. Regulation 12 (1)(2)(a)(b)(g)
Must Do
Safe
The registered person had not ensured that the established systems and processes to protect people from abuse and improper treatment were operated effectively. Regulation 13 (1)(2)(3)
Regulation 13 (Safeguarding service users from abuse and improper treatment)
The registered person had not ensured that the established systems and processes to protect people from abuse and improper treatment were operated effectively. Regulation 13 (1)(2)(3)
Must Do
Well-led
The registered person had not operated an effective system to enable them to assess, monitor and improve the quality and safety of the service provided. They did not ensure there were established processes to ensure compliance with all the fundamental standards (Regulations 8 to 20A). Regulation 17 (1)(2)(a)(b)(c)(d)(f)
Regulation 17 (Good governance)
The registered person had not operated an effective system to enable them to assess, monitor and improve the quality and safety of the service provided. They did not ensure there were established processes to ensure compliance with all the fundamental standards (Regulations 8 to 20A). Regulation 17 (1)(2)(a)(b)(c)(d)(f)
Must Do
Safe
The registered person had not followed their established recruitment procedures to ensure the suitability of all staff employed. The registered provider had not ensured the information specified in Schedule 3 was available for each person employed. Regulation 19 (1)(2)(3)(a) and Schedule 3.
Regulation 19 (Fit and proper persons employed)
The registered person had not followed their established recruitment procedures to ensure the suitability of all staff employed. The registered provider had not ensured the information specified in Schedule 3 was available for each person employed. Regulation 19 (1)(2)(3)(a) and Schedule 3.
Must Do
Effective
The registered person had not ensured staff supporting people were appropriately trained and supervised in order to perform their work and were not enabled to obtain further qualifications appropriate to the work they performed. Regulation 18 (1)(2)(a)
Regulation 18 (Staffing)
The registered person had not ensured staff supporting people were appropriately trained and supervised in order to perform their work and were not enabled to obtain further qualifications appropriate to the work they performed. Regulation 18 (1)(2)(a)

Should-Do Actions (1)

Recommended improvements to enhance service quality.

Should Do
Effective
We recommend the registered person seeks advice and guidance from a reputable source about MCA legal framework, and their responsibilities to ensure people could express their views and be involved in decision making.
Location Details
CQC ID: 1-10617225172
Local Authority: Wokingham
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 11 May 2022
Rating: Requires Improvement
Actions: 5 must-do , 1 should-do
AI-extracted 17 Feb 2026