Willow Brook House
Social Care Org · East Midlands
Overall Rating
Last inspected 10 January 2024
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
13 should-do actions
Should-Do Actions (13)
Recommended improvements to enhance service quality.
Should Do
Safe
The provider needed to ensure staff fully understood all people's assessed risks.
Should Do
Safe
The provider needs to ensure all PRN protocols provide staff with sufficient information to guide them as to when to administer the prescribed medicine.
Should Do
Effective
The registered manager told us they planned to meet with prospective people to ensure their needs could be met and were compatible with the people living at the home. This needed to be embedded into practice and sustained before we could fully assess.
Should Do
Effective
A clinical handover sheet was being developed to ensure all nursing staff were fully appraised of each person's health needs which would ensure any deterioration in a person's health would be picked up quickly. At the time of the inspection this had not yet been implemented. This needed to be embedded into practice and sustained before we could fully assess.
Should Do
Effective
This could be improved further with visible choices of meals for people to choose from.
Should Do
Effective
Some improvement was needed to develop the area to make it more pleasant to look at and spend time in.
Should Do
Responsive
These could be enhanced further to give a more detailed picture of the person.
Should Do
Responsive
Improvements were needed to ensure staff were better equipped when supporting people on enhanced support.
Should Do
Responsive
These needed to be developed further.
Should Do
Well-led
Systems were in place to monitor the safety and quality of the service. However, these needed to be fully embedded and sustained. Management needed to ensure all staff were consistent in their approach and fully aware of the identified risks for people and measures in place to mitigate those risks.
Should Do
Well-led
Although informative they were not always updated when actions were completed.
Should Do
Well-led
The registered manager was receptive to our comments and planned to review the tasks checked.
Should Do
Well-led
This needed to be implemented and embedded before we could fully assess its effectiveness.
Location Details
CQC ID: 1-10759026417
Local Authority: North Northamptonshire
Region: East Midlands
Inspection Report
Type: Inspection report
Date: 10 January 2024
Rating: Requires Improvement
Actions:
13 should-do
AI-extracted 17 Feb 2026