Chatting Independently Limited - Orchard View

Social Care Org · East

Overall Rating
Inadequate Last inspected 11 November 2014
Domain Ratings
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Inadequate
Well-led
Inadequate

View Full CQC Report

10 must-do actions

Must-Do Actions (10)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
The provider must ensure people who used services are protected against the risks of receiving care and treatment that is inappropriate or unsafe by means of the planning and delivery of care and, where appropriate, treatment in such a way as to meet people’s individual needs and ensure their welfare and safety.
Regulation 9 HSCA 2008 (Regulated Activities) Regulations 2010 Care and welfare of people who uses services
People who used services were not protected against the risks of receiving care and treatment that is inappropriate or unsafe by means of the planning and delivery of care and, where appropriate, treatment in such a way as to meet people’s individual needs and ensure their welfare and safety. Regulation …
Must Do
Well-led
The provider must ensure people who used the service are protected against the risks associated with an ineffective operation of systems to regularly assess and monitor the quality of the services and to identify, assess and manage risks relating to the health, welfare and safety of people and others who may be at risk from the carrying on of the home.
Regulation 10 HSCA 2008 (Regulated Activities) Regulations 2010 Assessing and monitoring the quality of service provision
People who used the service were not protected against the risks associated with an ineffective operation of systems to regularly assess and monitor the quality of the services and to identify, assess and manage risks relating to the health, welfare and safety of people and others who may be at …
Must Do
Safe
The provider must ensure people who use the service are protected against the risk of abuse.
Regulation 11 HSCA 2008 (Regulated Activities) Regulations 2010 Safeguarding people who uses services from abuse
People who use the service were not protected against the risk of abuse as staff did not respond appropriately to allegations of abuse. Regulation 11(1)(b)
Must Do
Safe
The provider must ensure people who use services and others are protected against the risks associated with the unsafe use and management of medicines by means of making appropriate arrangements for the recording and safe administration of medicines.
Regulation 13 HSCA 2008 (Regulated Activities) Regulations 2010 Management of medicines
People who use services and others were not protected against the risks associated with the unsafe use and management of medicines by means of making appropriate arrangements for the recording and safe administration of medicines. Regulation 13
Must Do
Effective
The provider must ensure people are protected from the risk of inadequate nutrition and hydration by means of the provision of a choice of suitable and nutritious food and hydration, and support for the purposes of enabling people to eat and drink for their needs.
Regulation 14 HSCA 2008 (Regulated Activities) Regulations 2010 Meeting nutritional needs
People were not protected from the risk of adequate nutrition and hydration by means of the provision of a choice of suitable and nutritious food and hydration, and support for the purposes of enabling people to eat and drink for their needs. Regulation 14(1)(a)(b)(c).
Must Do
Well-led
The provider must ensure all the required checks are carried out prior to a person commencing their employment.
Regulation 21 HSCA 2008 (Regulated Activities) Regulations 2010 Requirements relating to workers
People were not protected as the provider had failed to carry out all the required checks prior to a person commencing their employment. Regulation 21(a)and(b)
Must Do
Safe
The provider must ensure people who use services and others are protected against the risks associated with unsafe or unsuitable premises because of inadequate maintenance.
Regulation 15 HSCA 2008 (Regulated Activities) Regulations 2010 Safety and suitability of premises
People who use services and others were not protected against the risks associated with unsafe or unsuitable premises because of inadequate maintenance. Regulation 15(1)(c)
Must Do
Effective
The provider must have suitable arrangements in place for obtaining and acting in accordance with the consent of people using the service, or establishing, and acting in accordance with, the best interests of people using the service.
Regulation 18 HSCA 2008 (Regulated Activities) Regulations 2010 Consent to care and treatment
The registered person did not have suitable arrangements in place for obtaining and acting in accordance with the consent of people using the service, or establishing, and acting in accordance with, the best interests of people using the service. Regulation 18
Must Do
Responsive
The provider must ensure people who use the service could be assured that any complaints would be acted on investigated and resolved to their satisfaction.
Regulation 19 HSCA 2008 (Regulated Activities) Regulations 2010 Complaints
People who use the service could not assured that any complaints would be acted on investigated and resolved to their satisfaction. Regulation 19(1)(2)(a)(c)(d).
Must Do
Effective
The provider must have suitable arrangements in place to ensure that staff were appropriately trained to deliver safe care and support to people.
Regulation 21 HSCA 2008 (Regulated Activities) Regulations 2010 Requirements relating to workers
The registered person did not have suitable arrangements in place to ensure that staff were appropriately trained to deliver safe care and support to people. Regulation 23(1)(a)
Location Details
CQC ID: 1-107970197
Local Authority: Cambridgeshire
Region: East
Inspection Report
Type: Comprehensive inspection
Date: 11 November 2014
Rating: Inadequate
Actions: 10 must-do
AI-extracted 17 Feb 2026