The Moat House

Social Care Org · East

Overall Rating
Requires Improvement Last inspected 25 March 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

4 must-do actions
2 should-do actions

Must-Do Actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Responsive
Care and treatment plans must contain appropriate information to ensure people receive personalised care that is responsive to their needs.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
Care planning needed to improve to ensure people receive person centred care and treatment appropriate to their needs and personal preferences.
Must Do
Safe
People were at risk of harm because systems were either not in place or robust enough to keep people safe and manage risks to their health and welfare effectively.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
We found no evidence people had been harmed however people were at risk of harm because systems were either not in place or robust enough to keep people safe and manage risks to their health and welfare effectively.
Must Do
Well-led
Governance systems were not always reliable and effective to drive the required improvements.
Regulation 17 HSCA RA Regulations 2014 Good governance
Whilst the provider has governance systems in place, these are not yet well-embedded into the running of the service or being used effectively to drive the required improvements.
Must Do
Safe
Sufficient numbers of staff were not always available to meet people's care and support needs.
Regulation 18 HSCA RA Regulations 2014 Staffing
The high turnover of staff and high use of temporary agency staff has impacted on the services ability to meet people's needs, including support to prevent isolation for those who received care in bed.

Should-Do Actions (2)

Recommended improvements to enhance service quality.

Should Do
Effective
We recommend the provider seek advice and guidance from a reputable source, about supporting people to manage their oral hygiene and access dental practices.
Should Do
Effective
We recommend the provider considers seeking training from a reputable source to ensure staff understand and apply the main principles of the Mental Capacity Act 2005 (MCA) legal framework when supporting people to make best interest decisions.
Location Details
CQC ID: 1-10801081525
Local Authority: Essex
Region: East
Inspection Report
Type: Comprehensive inspection
Date: 25 March 2022
Rating: Requires Improvement
Actions: 4 must-do , 2 should-do
AI-extracted 17 Feb 2026