Linda Lodge

Social Care Org · London

Overall Rating
Inadequate Last inspected 2 February 2021
Domain Ratings
Safe
Inadequate
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

11 must-do actions

Must-Do Actions (11)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
The provider must ensure safe care and treatment.
Regulation 12 (Safe care and treatment)
The evidence above in relation to infection prevention and control, risk assessment and management, medicines management and learning from incidents meant that the service was in breach of regulation 12 (Safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Safe
The provider must safeguard service users from abuse and improper treatment.
Regulation 13 (Safeguarding service users from abuse and improper treatment)
Systems to protect people from the risk of neglect were therefore not effective. Although the service had policies and procedures for identifying and reporting abuse and neglect, these had failed to ensure people's safety at the time of the inspection and staff did not have up to date safeguarding training …
Must Do
Safe
The provider must ensure sufficient staffing.
Regulation 18 (Staffing)
There were not enough staff at all times to care for people safely and there was not a suitable system to assess staffing needs.
Must Do
Safe
The provider must ensure fit and proper persons are employed.
Regulation 19 (Fit and proper persons employed)
The provider did not have a robust system to ensure all necessary checks were done on new staff as required by law, and there was no policy for updating criminal record checks at any particular frequency.
Must Do
Effective
The provider must ensure person-centred care.
Regulation 9 (Person centred care)
The evidence above in relation to assessing people's needs in line with guidance, nutrition and hydration and supporting people to live healthier lives is a breach of regulation 9 (Person centred care) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Effective
The provider must ensure staff have the necessary training, competency, knowledge and support.
Regulation 18 (Staffing)
Staff did not have all the training they needed to provide people with safe and appropriate care in line with current standards and guidance. There were no effective systems to make sure staff were competent, knowledgeable and properly supported.
Must Do
Effective
The provider must ensure consent to care and treatment in line with law and guidance.
Regulation 11 (Need for consent)
The provider did not always adhere to the MCA to either enable people to make decisions about their care or follow the appropriate processes to ensure decisions about their care were in their best interests. Capacity assessments were not carried out, consent for COVID-19 testing was not assured, legal right …
Must Do
Responsive
The provider must ensure person-centred care.
Regulation 9 (Person centred care)
The issues identified above were a breach of regulation 9 (Person centred care) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Well-led
The provider must ensure good governance.
Regulation 17 (Good governance)
The issues identified above indicate a breach of regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Well-led
The provider must notify CQC of the death of a person who uses services.
Regulation 16 (Notification of death of a person who uses services)
The registered manager had failed to comply with their legal obligation to notify us of certain events that took place within the service, including deaths and events that stop the service from running safely.
Must Do
Well-led
The provider must notify CQC of other incidents.
Regulation 18 (Notifications of other incidents)
The registered manager had failed to comply with their legal obligation to notify us of certain events that took place within the service, including deaths and events that stop the service from running safely.

Previous Inspection (15 January 2019)

Rating: Good Type: Comprehensive inspection Actions: 2 must-do , 2 should-do
1 resolved 2 repeated 1 partial
Location Details
CQC ID: 1-108402749
Local Authority: Sutton
Region: London
Inspection Report
Type: Comprehensive inspection
Date: 2 February 2021
Rating: Inadequate
Actions: 11 must-do
AI-extracted 17 Feb 2026