Multicare Services - Maylands Building

Social Care Org · East

Overall Rating
Requires Improvement Last inspected 3 May 2023
Domain Ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

2 must-do actions
4 should-do actions

Must-Do Actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
The provider had not always identified and effectively investigated safeguarding concerns to people.
Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
The provider had not always identified and effectively investigated safeguarding concerns to people.
Must Do
Well-led
The service did not have robust processes to monitor the quality and safety of the service.
Regulation 17 HSCA RA Regulations 2014 Good governance
The service did not have robust processes to monitor the quality and safety of the service.

Should-Do Actions (4)

Recommended improvements to enhance service quality.

Should Do
Safe
We recommend the provider ensures staff understand the process for administering PRN medicines.
Should Do
Safe
We recommend the provider follow safe recruitment practices and maintain all recruitment checks and documents required when appointing staff.
Should Do
Caring
We recommend the provider ensure there is clear guidance for staff to encourage people to maintain their independence.
Should Do
Responsive
We recommend the provider ensures they investigate complaints thoroughly.
Location Details
CQC ID: 1-10845403314
Local Authority: Hertfordshire
Region: East
Inspection Report
Type: Comprehensive inspection
Date: 3 May 2023
Rating: Requires Improvement
Actions: 2 must-do , 4 should-do
AI-extracted 17 Feb 2026