The Boltons

Social Care Org · South East

Overall Rating
Requires Improvement Last inspected 9 October 2018
Domain Ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

2 must-do actions
4 should-do actions

Must-Do Actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
The registered person had not ensured care and treatment was provided in a safe way for service users.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment Regulation 12 (1) (2)
The registered person had not ensured care and treatment was provided in a safe way for service users.
Must Do
Well-led
The registered person had failed to record and keep a copy of actions taken, as required of this regulation, when a notifiable safety incident occurred.
Regulation 20 HSCA RA Regulations 2014 Duty of candour Regulation 20 (3) (e) (6)
The registered person had failed to record and keep a copy of actions taken, as required of this regulation, when a notifiable safety incident occurred.

Should-Do Actions (4)

Recommended improvements to enhance service quality.

Should Do
Effective
the management to refer to the current best practice guidance on ongoing training and monitoring for social care staff.
Should Do
Effective
review guidance on making the environment more 'dementia friendly'.
Should Do
Effective
the provider refers to the current best practice guidance on ongoing training and monitoring for social care staff.
Should Do
Effective
the service explores all relevant guidance on how to make environments used by people with dementia more dementia friendly.
Location Details
CQC ID: 1-108532966
Local Authority: Reading
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 9 October 2018
Rating: Requires Improvement
Actions: 2 must-do , 4 should-do
AI-extracted 17 Feb 2026