Natasha Lucy Clinics

Independent Healthcare Org · East

Overall Rating
Requires Improvement Last inspected 22 November 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

2 must-do actions
2 should-do actions

Must-Do Actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
Ensure care and treatment is provided in a safe way to patients.
Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment
The registered person did not do all that was reasonably practicable to ensure the proper and safe management of medicines by failing to: Follow policies and procedures about managing medicines, in line with current legislation and guidance to address the storing, dispensing and preparation of medicines.
Must Do
Well-led
Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
Regulation 17 HSCA (RA) Regulations 2014 Good governance
The registered person did not do all that was reasonably practicable to maintain securely an accurate, complete and contemporaneous record in respect of each service user, including a record of care and treatment, provided to the service user and of decisions taken in relation to the care and treatment provided …

Should-Do Actions (2)

Recommended improvements to enhance service quality.

Should Do
Safe
Continue to seek assurances that emergency medical equipment is properly maintained, in line with medical devices regulations.
Should Do
Effective
Develop a programme of clinical audit to monitor patient outcomes, including second cycle audits.
Location Details
CQC ID: 1-10859433580
Local Authority: Essex
Region: East
Inspection Report
Type: Comprehensive inspection
Date: 22 November 2022
Rating: Requires Improvement
Actions: 2 must-do , 2 should-do
AI-extracted 17 Feb 2026