Homesaints Limited

Social Care Org · East

Overall Rating
Requires Improvement Last inspected 23 August 2022
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

3 must-do actions
4 should-do actions

Must-Do Actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Responsive
The provider must ensure people's preferences are fully explored, care is person-centred, concerns are responded to with a view to improving care, and people's care needs in relation to meals, care visit times and choice of staff are upheld.
Regulation 9 (Person-centred care)
People's preferences were not fully explored meaning care was not person-centred. Concerns was not always responded to with a view to improving care. People's care needs in relation to meals, care visit times and choice of staff were not always upheld.
Must Do
Safe
The provider must establish systems to assess, monitor and mitigate risks to the health, safety and welfare of people using the service.
Regulation 12 (Safe care and treatment)
Systems had not been established to assess, monitor and mitigate risks to the health, safety and welfare of people using the service.
Must Do
Well-led
The provider must ensure effective systems for assessing and monitoring the quality of care, safety and personal needs of people using the service.
Regulation 17 (Good governance)
Systems were ineffective for assessing and monitoring the quality of care, safety and personal needs of people using the service.

Should-Do Actions (4)

Recommended improvements to enhance service quality.

Should Do
Effective
The provider should ensure people's meals and drinks are clearly recorded.
Should Do
Safe
The provider should review recruitment records and practices.
Should Do
Safe
The provider should consider the requirements for assuring themselves of staff suitability for their role and take action to update their practice and records accordingly.
Should Do
Effective
The provider should consider current guidance on recording food and fluid input and take action to update their practice accordingly.
Location Details
CQC ID: 1-10876245685
Local Authority: Bedford
Region: East
Inspection Report
Type: Inspection report
Date: 23 August 2022
Rating: Requires improvement
Actions: 3 must-do , 4 should-do
AI-extracted 17 Feb 2026