Charlton House Medical Centre

Primary Medical Services · London

Overall Rating
Inadequate Last inspected 23 March 2022
Domain Ratings
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Inadequate
Well-led
Inadequate

View Full CQC Report

5 must-do actions

Must-Do Actions (5)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Well-led
developingarangeofsuitablepoliciesandprocedurestoensureclinicalandnon-clinicalstaffworkedtoappropriate standardstomeettheneedsofthepatientpopulation;
Regulation 12 (Safe care and treatment) and Regulation 17 (Good governance)
Despite having time and opportunity to prepare to resume its role as provider of services, the practice had failed to take sufficient action to prepare to resume its role safely as provider of services to the practice population.
Must Do
Well-led
aprogrammeofqualityimprovementincludingarangeofclinicalauditstomonitorandhelptoimproveclinicaland non-clinicalperformance;
Regulation 12 (Safe care and treatment) and Regulation 17 (Good governance)
Despite having time and opportunity to prepare to resume its role as provider of services, the practice had failed to take sufficient action to prepare to resume its role safely as provider of services to the practice population.
Must Do
Well-led
appointingkeypersonnelincludingaclinicalleadtooverseeanddirectclinicalandnon-clinicalstaff;
Regulation 12 (Safe care and treatment) and Regulation 17 (Good governance)
Despite having time and opportunity to prepare to resume its role as provider of services, the practice had failed to take sufficient action to prepare to resume its role safely as provider of services to the practice population.
Must Do
Responsive
developingaplantoprioritiseitsworktogivemaximumefforttoimprovingpatientcareforthemostvulnerable groupsbeforemovingontoconcentrateonsuccessivelylessvulnerablegroups;
Regulation 12 (Safe care and treatment) and Regulation 17 (Good governance)
Despite having time and opportunity to prepare to resume its role as provider of services, the practice had failed to take sufficient action to prepare to resume its role safely as provider of services to the practice population.
Must Do
Effective
identifyingrelevanteducationandtrainingcoursestomeetthelearningneedsofclinicalandnon-clinicalstaffto enablethemtoimplementthegovernancestructuresandsystems.
Regulation 12 (Safe care and treatment) and Regulation 17 (Good governance)
Despite having time and opportunity to prepare to resume its role as provider of services, the practice had failed to take sufficient action to prepare to resume its role safely as provider of services to the practice population.

Previous Inspection (26 November 2021)

Rating: Inspected but not rated Type: Focused inspection Actions: 8 must-do
2 repeated 6 partial
Location Details
CQC ID: 1-10893062639
Local Authority: Haringey
Region: London
Inspection Report
Type: Focussed inspection
Date: 23 March 2022
Rating: Inspected but not rated
Actions: 5 must-do
AI-extracted 17 Feb 2026