Lambeth and Southwark Mencap
Social Care Org · London
Overall Rating
Last inspected 7 September 2018
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
2 must-do actions
2 should-do actions
Must-Do Actions (2)
Legal requirements based on regulation breaches identified during inspection.
Must Do
Well-led
The provider must ensure compliance with Regulation 17 HSCA RA Regulations 2014 (Good governance) by addressing that action was not always taken to make improvements following findings of quality assurance audits, staff did not always receive support to conduct their roles and feedback from people was not always sought.
Must Do
Effective
The provider must ensure compliance with Regulation 18 HSCA RA Regulations 2014 (Staffing) by addressing that staff were not fully supported to receive regular training, supervision or appraisal.
Should-Do Actions (2)
Recommended improvements to enhance service quality.
Should Do
Responsive
Care plans required improvement to ensure that they were person centred to reflect people's individual preferences and choices.
Should Do
Well-led
The provider had not taken sufficient steps to ensure that people and their relatives were involved in the development of the service. The provider told us they would take steps to seek feedback from people.
Location Details
CQC ID: 1-109019398
Local Authority: Lambeth
Region: London
Inspection Report
Type: Comprehensive inspection
Date: 7 September 2018
Rating: Requires Improvement
Actions:
2 must-do
,
2 should-do
AI-extracted 17 Feb 2026