Southwinds

Social Care Org · West Midlands

Overall Rating
Inadequate Last inspected 24 October 2017
Domain Ratings
Safe
Requires Improvement
Effective
Inadequate
Caring
Requires Improvement
Responsive
Inadequate
Well-led
Inadequate

View Full CQC Report

7 must-do actions

Must-Do Actions (7)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Well-led
The provider did not notify the Commission without delay of incidents as they were required to do.
Regulation 18 Registration Regulations 2009
The provider did not notify the Commission without delay of incidents as they were required to do.
Must Do
Responsive
The provider did not ensure that people received person centred care that met their needs and reflected their preferences.
Regulation 9 HSCA RA Regulations 2014
The provider did not ensure that people received person centred care that met their needs and reflected their preferences.
Must Do
Caring
The provider did not ensure that people were treated with dignity and respect.
Regulation 10 HSCA RA Regulations 2014
The provider did not ensure that people were treated with dignity and respect.
Must Do
Safe
The provider did not ensure that the premises was safe as fire safety procedures were not followed.
Regulation 12 HSCA RA Regulations 2014
The provider did not ensure that the premises was safe as fire safety procedures were not followed.
Must Do
Effective
The provider did not make arrangements to respond appropriately and in good time to people's changing needs.
Regulation 12 HSCA RA Regulations 2014
The provider did not make arrangements to respond appropriately and in good time to people's changing needs.
Must Do
Safe
The premises was not visibly clean and free from odours that were offensive or unpleasant.
Regulation 15 HSCA RA Regulations 2014
The premises was not visibly clean and free from odours that were offensive or unpleasant.
Must Do
Well-led
The provider did not have effective systems in place to assess, monitor and improve the quality and safety of the service.
Regulation 17 HSCA RA Regulations 2014
The provider did not have effective systems in place to assess, monitor and improve the quality and safety of the service.

Previous Inspection (24 October 2017)

Rating: Inadequate Type: Comprehensive inspection Actions: 8 must-do
4 resolved 4 repeated
Location Details
CQC ID: 1-109157285
Local Authority: Staffordshire
Region: West Midlands
Inspection Report
Type: Comprehensive inspection
Date: 16 January 2018
Rating: Inadequate
Actions: 7 must-do
AI-extracted 17 Feb 2026