Nower House

Social Care Org · South East

Overall Rating
Inadequate Last inspected 17 December 2021
Domain Ratings
Safe
Inadequate
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

4 must-do actions

Must-Do Actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Responsive
The failure to ensure person-centred care was a continued breach of regulation 9 (Need for consent) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
The failure to ensure person-centred care was a continued breach of regulation 9 (Need for consent) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Effective
The failure to ensure people's rights were upheld in line with the MCA was a continued breach of regulation 11 (Need for consent) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation 11 HSCA RA Regulations 2014 Need for consent
The failure to ensure people's rights were upheld in line with the MCA was a continued breach of regulation 11 (Need for consent) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Safe
The failure to ensure risks to people's safety were robustly monitored and that safe medicines systems were followed was a continued breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
The failure to ensure risks to people's safety were robustly monitored and that safe medicines systems were followed was a continued breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Well-led
The failure to ensure consistent management oversight of the service and respond to shortfalls in a timely manner was a continued breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation 17 HSCA RA Regulations 2014 Good governance
The failure to ensure consistent management oversight of the service and respond to shortfalls in a timely manner was a continued breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Previous Inspection (17 December 2021)

Rating: Inadequate Type: Comprehensive inspection Actions: 5 must-do
1 resolved 3 repeated 1 partial
Location Details
CQC ID: 1-109506125
Local Authority: Surrey
Region: South East
Inspection Report
Type: Focused inspection
Date: 1 February 2022
Rating: Requires Improvement
Actions: 4 must-do
AI-extracted 17 Feb 2026