Havilah Office

Social Care Org · London

Overall Rating
Inadequate Last inspected 25 October 2017
Domain Ratings
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

5 must-do actions

Must-Do Actions (5)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Safe
People were not kept safe from harm due to risks to their health and wellbeing. The provider had not assessed all risks people faced and assessments available did not include comprehensive guidance for staff about how to mitigate identified risks. Medicines were not managed safely.
Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
People were not kept safe from harm due to risks to their health and wellbeing. The provider had not assessed all risks people faced and assessments available did not include comprehensive guidance for staff about how to mitigate identified risks. Documentation was not easy to navigate as archived risk assessments …
Must Do
Effective
Staff were not always provided with adequate training and support to meet people's care needs.
Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
Staff were not always provided with adequate training and support to meet people's care needs. A relative told us that care staff did not have the relevant knowledge to support their family members with percutaneous endoscopic gastrostomy feeding (PEG feeding) and using the hoist. We reviewed staff training certificates and …
Must Do
Effective
The provider did not ensure people were supported to eat and drink enough in a safe manner and in line with their preferences.
Regulation 14 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
The provider did not ensure people were supported to eat and drink enough in a safe manner and in line with their preferences. One person's care plan stated that their weight must be monitored. There was no guidance for staff about how to do this or how frequently and there …
Must Do
Responsive
People's care plans had not been fully reviewed to include personalised information about people's care.
Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
At the last inspection in May 2017 we found the service was not responsive because people's care plans had not been fully reviewed to include personalised information about people's care. The provider had not taken action to make any improvements and the concerns remained at this inspection. Assessments had been …
Must Do
Well-led
The monitoring systems in place to assess the quality of care provided were not fit for purpose.
Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
At the last inspection in May 2017 we found a breach of the regulation in relation to good governance because the monitoring systems in place to assess the quality of care provided were not fit for purpose. The provider had not taken appropriate action to make improvements and the concerns …

Previous Inspection (17 June 2017)

Rating: Requires Improvement Type: Comprehensive inspection Actions: 3 must-do
3 repeated
Location Details
CQC ID: 1-109552053
Local Authority: Hackney
Region: London
Inspection Report
Type: Inspection report
Date: 25 October 2017
Rating: Inadequate
Actions: 5 must-do
AI-extracted 17 Feb 2026