Woodland Care Home

Social Care Org · North East

Overall Rating
Inadequate Last inspected 5 February 2018
Domain Ratings
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

8 must-do actions
1 should-do action

Must-Do Actions (8)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Caring
Service users must be treated with dignity and respect.
Regulation 10 HSCA RA Regulations 2014 Dignity and respect
We determined that people's privacy and dignity was not always maintained and respected. We found the system in place for dispensing medicines to people was not dignified. People had to queue in line in the hallway at the office hatch. Staff dispensed medicines through this hatch. We found this practice …
Must Do
Safe
Care and treatment must be provided in a safe way for service users.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
We checked the water temperatures in all communal areas (sinks, shower and baths) which people had access to. All temperatures checked exceed 50 degrees Celsius. This increased the risk of potential harm through scalds and burns to people. No signage was in place to warn of the hot water. No …
Must Do
Effective
The nutritional and hydration needs of service users must be met.
Regulation 14 HSCA RA Regulations 2014 Meeting nutritional and hydration needs
People did not receive support with their nutritional intake when they required a specialist diet or when menus were not in line with individual needs, wishes and preferences. Four people lived with diabetes and one of these people also had high cholesterol. These people did not receive foods suitable to …
Must Do
Safe
All premises and equipment used by the service provider must be (a) clean, (b) secure, (c) suitable for the purpose for which they are being used, (d) properly used (e) properly maintained, and (f) appropriately located for the purpose for which they are being used.
Regulation 15 HSCA RA Regulations 2014 Premises and equipment
The shower room and both bathrooms contained pink mould, specifically on tiles, seals and in jugs found at the side of baths. The shower curtain contained black mould. Fridges in the staff room, dining room and kitchen contained dried spillages. We observed black mould in the corner of a window …
Must Do
Effective
Sufficient numbers of suitably qualified, competent, skilled and experienced persons must be deployed in order to meet the requirements of this Part. Persons employed by the service provider in the provision of a regulated activity must— receive such appropriate support, training, professional development, supervision and appraisal as is necessary to enable them to carry out the duties they are employed to perform,
Regulation 18 HSCA RA Regulations 2014 Staffing
There were no systems in place to manage staff sickness and annual leave effectively. The service did not use agency staff. Only one member of bank staff was recruited and the hours they could work was limited. The deputy manager worked care shifts when they were unable to find sufficient …
Must Do
Responsive
The care and treatment of service users must (a) be appropriate, (b) meet their needs, and (c) reflect their preferences.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
People did not receive support with their nutritional intake when they required a specialist diet or when menus were not in line with individual needs, wishes and preferences. People told us they were 'bored' of the menus in place at the service and that they were not involved in menu …
Must Do
Well-led
Systems or processes must be established and operated effectively to ensure compliance with the requirements in this Part
Regulation 17 HSCA RA Regulations 2014 Good governance
The quality assurance systems in place had failed to show that the service was unsafe. A health and safety audit had not included checks of hot water. Medicine audits had not highlighted the errors above despite the regular checks in place. Infection and prevention control audits were in place, yet …
Must Do
Well-led
Services that provide health and social care to people are required to inform the CQC of deaths and other important events that happen in the service in the form of a 'notification'.
Regulation 18 of the Care Quality Commission (Registration) Regulations 2009
The registered manager had not always informed CQC of significant events, such as one police incidents and four safeguarding incidents by submitting the required notifications. This meant we could not always check that appropriate action had been taken.

Should-Do Actions (1)

Recommended improvements to enhance service quality.

Should Do
Effective
The provider takes action to ensure staff understand the relevant consent and decision-making requirements of legislation and guidance, including the Mental Capacity Act 2005.

Previous Inspection (30 July 2016)

Rating: Requires Improvement Type: Comprehensive inspection Actions: 2 must-do , 8 should-do
10 repeated
Location Details
CQC ID: 1-109574690
Local Authority: County Durham
Region: North East
Inspection Report
Type: Comprehensive inspection
Date: 5 February 2018
Rating: Inadequate
Actions: 8 must-do , 1 should-do
AI-extracted 17 Feb 2026