Ashville House
Social Care Org · East
Overall Rating
Last inspected 29 January 2019
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
6 should-do actions
Should-Do Actions (6)
Recommended improvements to enhance service quality.
Should Do
Safe
Risks from the environment were not always well managed or taken into full consideration when an incident occurred.
Should Do
Safe
Records of incidents, accidents and falls were not fully collated, showing the level of impact or lessons learnt.
Should Do
Effective
Record keeping was not as robust as it needed to be which meant we could not clearly evaluate if people always received the care they needed. For example, around their skin care, hydration and nutrition.
Should Do
Safe
No immediate actions had been taken following this incident and this must be reviewed urgently.
Should Do
Well-led
Not all risks had been clearly identified and reduced and there were concerns about management oversight of this.
Should Do
Well-led
Record keeping needed to improve to reflect the levels of care provided.
Previous Inspection (4 August 2016)
Rating: Good
Type: Comprehensive inspection
Actions:
None
Location Details
CQC ID: 1-109599673
Local Authority: Norfolk
Region: East
Inspection Report
Type: Unannounced inspection
Date: 29 January 2019
Rating: Requires Improvement
Actions:
6 should-do
AI-extracted 17 Feb 2026