Benedict House Nursing Home

Social Care Org · London

Overall Rating
Inadequate Last inspected 23 June 2016
Domain Ratings
Safe
Inadequate
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

5 must-do actions

Must-Do Actions (5)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Well-led
The provider must ensure that the Care Quality Commission is notified of any allegation of abuse in relation to a person using the service.
Regulation 18 Registration Regulations 2009 Notifications of other incidents
The provider had failed to notify the Care Quality Commission of an allegation of abuse in relation to a person using the service.
Must Do
Responsive
The provider must ensure staff are knowledgeable about people's needs and how to meet these needs.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
Staff were not always knowledgeable about people's needs and how to meet these needs.
Must Do
Effective
The provider must ensure staff receive the appropriate training to meet people's care and support needs.
Regulation 18 HSCA RA Regulations 2014 Staffing
Some staff had not received the appropriate training to meet people's care and support needs.
Must Do
Safe
The registered provider must immediately commence a thorough and comprehensive review of all service users' care plans and risk assessments to ensure they fully reflect people's current needs and the registered provider must provide the Care Quality Commission with details of the system operated to secure this by no later than 5pm on Friday 08 July 2016.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
Service users did not receive safe care and treatment. The provider was failing to assess the risk to the health and safety of service users and do all that is reasonably practicable to mitigate such risks. Risk assessments were not updated following falls. Staff did not assess risks to service …
Must Do
Well-led
The registered provider must carry out monthly audits of all care plans and risk assessments to ensure they fully reflect people's current needs and must send the Care Quality Commission a report of any actions taken as a result of these audits on the first Monday of each month
Regulation 17 HSCA RA Regulations 2014 Good governance
The provider was failing to operate effective systems to assess, monitor and improve the quality and safety of care to service users. Failing to assess, monitor and mitigate the risks to service users. The quality monitoring systems had failed to identify that some service users did not have care plans …

Previous Inspection (11 September 2015)

Rating: Requires improvement Type: Comprehensive inspection Actions: 2 must-do , 1 should-do
3 repeated
Location Details
CQC ID: 1-109709386
Local Authority: Bromley
Region: London
Inspection Report
Type: Inspection report
Date: 23 June 2016
Rating: Inadequate
Actions: 5 must-do
AI-extracted 17 Feb 2026