Dr French Memorial Home Limited

Social Care Org · London

Overall Rating
Inadequate Last inspected 1 March 2022
Domain Ratings
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

View Full CQC Report

7 must-do actions
1 should-do action

Must-Do Actions (7)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Well-led
Notifications of other incidents
Regulation 18 Registration Regulations 2009 Notifications of other incidents
The provider and registered manager had not notified CQC of four incidences when the police had been called to support staff following an incident, in line with the requirements.
Must Do
Responsive
Person-centred care
Regulation 9 HSCA RA Regulations 2014 Person-centred care
The provider and registered manager had failed to evidence that care was provided in a way that met people's needs, were appropriate and reflected their preferences.
Must Do
Effective
Need for consent
Regulation 11 HSCA RA Regulations 2014 Need for consent
Effective systems were either not in place or robust enough to ensure care was only provided with the consent of the relevant person.
Must Do
Safe
Safe care and treatment
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
The provider had not ensured that people were provided with safe care and treatment.
Must Do
Safe
Safeguarding service users from abuse and improper treatment
Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
The provider and registered manager did not always ensure that people were effectively protected from abuse.
Must Do
Effective
Meeting nutritional and hydration needs
Regulation 14 HSCA RA Regulations 2014 Meeting nutritional and hydration needs
The provider and registered manager had failed to effectively evidenced that the nutrition and hydration needs of all the people were met.
Must Do
Well-led
Good governance
Regulation 17 HSCA RA Regulations 2014 Good governance
The provider and registered manager had not ensured effective systems were in place to assess, monitor, evaluate and improve the quality of the care at the service. Records were not in place to evidence how the service identified and minimised risks to both individuals and across the service.

Should-Do Actions (1)

Recommended improvements to enhance service quality.

Should Do
Effective
We recommend that the service establish a more effective system to evidence training undertaken and when training is due.

Previous Inspection (29 October 2021)

Rating: Requires Improvement Type: Focused inspection Actions: 4 must-do , 1 should-do
1 resolved 4 repeated
Location Details
CQC ID: 1-109825493
Local Authority: Barnet
Region: London
Inspection Report
Type: Comprehensive inspection
Date: 1 March 2022
Rating: Inadequate
Actions: 7 must-do , 1 should-do
AI-extracted 17 Feb 2026