Lords Care Solutions Stoke On Trent

Social Care Org · West Midlands

Overall Rating
Requires Improvement Last inspected 8 October 2021
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement

View Full CQC Report

2 must-do actions
2 should-do actions

Must-Do Actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Caring
Regulation 10 HSCA RA Regulations 2014 Dignity and respect
Regulation 10 HSCA RA Regulations 2014 Dignity and respect
The provider did not ensure all staff had the skills, knowledge and understanding about ensuring people's right to privacy and dignity were respected. People's views in relation to their care and treatment was not always reflected in their care plan and this had an impact on the delivery of care.
Must Do
Well-led
Regulation 17 HSCA RA Regulations 2014 Good governance
Regulation 17 HSCA RA Regulations 2014 Good governance
The provider's quality monitoring systems were ineffective to ensure people's assessed needs were met in a timely manner. Monitoring systems did not identify the decline in service which, had a negative impact on people's wellbeing.

Should-Do Actions (2)

Recommended improvements to enhance service quality.

Should Do
Effective
The provider should ensure appropriate records and evidence of lawful restrictions are obtained.
Should Do
Effective
The provider should ensure all staff are provided with relevant training to ensure they have the necessary skills, and knowledge on how to meet people's specific needs.
Location Details
CQC ID: 1-11004887103
Local Authority: Stoke-on-Trent
Region: West Midlands
Inspection Report
Type: Comprehensive inspection
Date: 8 October 2021
Rating: Requires Improvement
Actions: 2 must-do , 2 should-do
AI-extracted 17 Feb 2026