Mead Lodge Residential Care
Social Care Org · East
Overall Rating
Last inspected 18 July 2019
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
5 must-do actions
2 should-do actions
Must-Do Actions (5)
Legal requirements based on regulation breaches identified during inspection.
Must Do
Well-led
Subject to paragraph (2), the registered person must give notice in writing to the Commission, as soon as it is reasonably practicable to do so, if any of the following events takes place or is proposed to take place— e.where the service provider is a body other than a partnership— i.a change in the name or address of the body,
Must Do
Responsive
1.The care and treatment of service users must— a.be appropriate, b.meet their needs, and c.reflect their preferences. 2.But paragraph (1) does not apply to the extent that the provision of care or treatment would result in a breach of regulation 11. 3.Without limiting paragraph (1), the things which a registered person must do to comply with that paragraph include— a.carrying out, collaboratively with the relevant person, an assessment of the needs and preferences for care and treatment of the service user; b.designing care or treatment with a view to achieving service users' preferences and ensuring their needs are met; c.enabling and supporting relevant persons to understand the care or treatment choices available to the service user and to discuss, with a competent health care professional or other competent person, the balance of risks and benefits involved in any particular course of treatment; d.enabling and supporting relevant persons to make, or participate in making, decisions relating to the service user's care or treatment to the maximum extent possible; e.providing opportunities for relevant persons to manage the service user's care or treatment; f.involving relevant persons in decisions relating to the way in which the regulated activity is carried on in so far as it relates to the service user's care or treatment;
Must Do
Caring
1.Service users must be treated with dignity and respect. 2.Without limiting paragraph (1), the things which a registered person is required to do to comply with paragraph (1) include in particular— a.ensuring the privacy of the service user; b.supporting the autonomy, independence and involvement in the community of the service user;
Must Do
Effective
1.Care and treatment of service users must only be provided with the consent of the relevant person. 2.Paragraph (1) is subject to paragraphs (3) and (4). 3.If the service user is 16 or over and is unable to give such consent because they lack capacity to do so, the registered person must act in accordance with the 2005 Act*. 4.But if Part 4 or 4A of the 1983 Act** applies to a service user, the registered person must act in accordance with the provisions of that Act. 5.Nothing in this regulation affects the operation of section 5 of the 2005 Act*, as read with section 6 of that Act (acts in connection with care or treatment).
Must Do
Effective
1.The nutritional and hydration needs of service users must be met. 2.Paragraph (1) applies where— a.care or treatment involves— the provision of accommodation by the service provider, or an overnight stay for the service user on premises used by the service for the purposes of carrying on a regulated activity, or b.the meeting of the nutritional or hydration needs of service users is part of the arrangements made for the provision of care or treatment by the service provider.
Should-Do Actions (2)
Recommended improvements to enhance service quality.
Should Do
Effective
Improvements were required to how the service supported people living with advanced dementia to choose their meals. It was unclear how they could make a meaningful choice and there was limited information available about their preferences for staff to support them effectively. The service should consider best practice guidance around supporting people living with dementia at meal times.
Should Do
Effective
The service was not decorated in a way which supported people living with dementia to orientate themselves around the building. Corridors were not decorated individually so people could recognise different areas of the service. People's bedroom doors were not decorated in a way which made it easier for people to identify which room was theirs. Signage could be improved to make key areas such as toilets, lounges and dining rooms easier to locate.
Previous Inspection (1 February 2019)
Rating: Good
Type: Focused inspection
Actions:
None
Location Details
CQC ID: 1-110185477
Local Authority: Norfolk
Region: East
Inspection Report
Type: Inspection report
Date: 18 July 2019
Rating: Inadequate
Actions:
5 must-do
,
2 should-do
AI-extracted 17 Feb 2026