Spindrift Care Home Limited

People's care needs were not thoroughly assessed. Plans of care had not been designed with the person to meet people's needs and achieve their preferences.

Risk assessments and measures to reduce risks to people who lived at the home were not always up to date and reflective of people's current needs.The provider's business continuity plan was not up to date and required review. Personal Emergency Evacuation Plans were not in place for everyone who lived at the home. We found handwashing facilities were not sufficient in each area of the home. The provider had not undertaken any analysis of accident and incidents to reduce the risk of recurrence.

The provider was not working within the principles of the Mental Capacity Act 2005. The provider had not undertaken any assessment of people's capacity to make decisions. Decisions had been made on people's behalf without ensuring they were in the best interests of the person. People were restricted regardless of their capacity.

The provider was not effectively operating systems designed to assess, monitor and improve the quality of the service provided. The provider had not maintained an accurate, complete and up to date record of the care people received. The provider had not sought, gathered and taken into account the views and experiences of people, their relatives and staff about how the service was delivered.

The provider had not ensured appropriate checks were undertaken before staff commenced their employment, to confirm they were safe to work with vulnerable people.

Not all staff had received appropriate training to ensure they had the knowledge and skills to meet people's needs. Staff had not received a regular appraisal. The provider had not ensured a sufficient number of suitably qualified, skilled and experienced staff were deployed at all times.