Manor Rest Home

Social Care Org · East

Overall Rating
Requires Improvement Last inspected 18 December 2023
Domain Ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

View Full CQC Report

2 must-do actions
2 should-do actions

Must-Do Actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Effective
The provider must ensure people's consent and best interest decisions are obtained in line with legislation and guidance with MCA 2005 and DoLS.
Regulation 11 HSCA RA Regulations 2014 Need for consent
The provider did not ensure people's consent and best interest decisions had been obtained in line with legislation and guidance with MCA 2005 and DoLS. This demonstrated a breach of Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must Do
Well-led
The provider must ensure effective arrangements are in place for robust quality monitoring.
Regulation 17 HSCA RA Regulations 2014 Good governance
Effective arrangements were not in place to ensure robust quality monitoring arrangements were in place. This demonstrated a continued breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

Should-Do Actions (2)

Recommended improvements to enhance service quality.

Should Do
Safe
We recommend the provider consider current guidance on the management of risk for people using the service.
Should Do
Effective
We recommend the provider refers to current guidance or seeks advice from a reputable source to ensure all staff receive regular formal supervision.
Location Details
CQC ID: 1-110452925
Local Authority: Southend-on-Sea
Region: East
Inspection Report
Type: Focused inspection
Date: 18 December 2023
Rating: Requires Improvement
Actions: 2 must-do , 2 should-do
AI-extracted 17 Feb 2026