Holly Court Care Home
Social Care Org · North West
Overall Rating
Last inspected 23 June 2023
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
1 must-do action
7 should-do actions
Must-Do Actions (1)
Legal requirements based on regulation breaches identified during inspection.
Must Do
Well-led
The provider must ensure their governance systems effectively identify failings and shortfalls, impacting on the quality and safety of service provision and outcomes for people.
Should-Do Actions (7)
Recommended improvements to enhance service quality.
Should Do
Safe
We recommend a dependency tool is used to help determine appropriate staffing levels, based on the number of people living in the home and their changing needs.
Should Do
Safe
Formal records however, in relation to pressure relief care were not in place. We discussed this with the deputy manager and pressure relief recording commenced immediately for 2 people who were receiving this. Alerts were placed on the electronic system so that staff received timely reminders.
Should Do
Effective
The provider needed to improve the environment so that people had a better dining experience. We were not assured that there were enough dining seats for people should everyone choose to eat in the dining room. Daily menus were not on display or not in a format people could understand. We discussed the use of picture cards and photos of meals with the deputy manager.
Should Do
Responsive
We noted the complaints process was laminated and taped to the wall in a corridor on one of the units. We discussed the effectiveness and appropriateness of this with the deputy manager, who assured us it would be removed.
Should Do
Well-led
electronic care plans required review to ensure they accurately reflected people's support needs
Should Do
Well-led
There were references to the previous provider in some notices and signs still on display around the home. We discussed the removal of these with the deputy manager.
Should Do
Well-led
The cook wasn't currently involved in this process, however we discussed this with the deputy manager and the cook, who both agreed this would be beneficial for people.
Location Details
CQC ID: 1-11046657715
Local Authority: Salford
Region: North West
Inspection Report
Type: Focused inspection
Date: 23 June 2023
Rating: Requires Improvement
Actions:
1 must-do
,
7 should-do
AI-extracted 17 Feb 2026