Woodlands

Social Care Org · North East

Overall Rating
Inadequate Last inspected 26 March 2019
Domain Ratings
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Inadequate
Well-led
Inadequate

View Full CQC Report

8 must-do actions

Must-Do Actions (8)

Legal requirements based on regulation breaches identified during inspection.

Must Do
Responsive
The provider failed to ensure they had done everything reasonably practicable to make sure people who used the service received person-centred care and support that was appropriate, met their needs and reflected their personal preferences.
Regulation 9 HSCA RA Regulations 2014 Person-centred care
The provider failed to ensure they had done everything reasonably practicable to make sure people who used the service received person-centred care and support that was appropriate, met their needs and reflected their personal preferences.
Must Do
Caring
People were not always treated with dignity and respect.
Regulation 10 HSCA RA Regulations 2014 Dignity and respect
People were not always treated with dignity and respect.
Must Do
Effective
Consent to care and treatment was not always sought in line with the Mental Capacity Act 2005.
Regulation 11 HSCA RA Regulations 2014 Need for consent
Consent to care and treatment was not always sought in line with the Mental Capacity Act 2005.
Must Do
Safe
Not all risks had been assessed or action taken to reduce the risk of harm. Systems and processes in place failed to ensure that the premises and equipment used by the service provider were always clean and safe. Systems and processes failed to assure the proper and safe management of medicines.
Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
Not all risks had been assessed or action taken to reduce the risk of harm. Systems and processes in place failed to ensure that the premises and equipment used by the service provider were always clean and safe. Systems and processes failed to assure the proper and safe management of …
Must Do
Safe
Effective systems were not fully in place to protect people from the risk of abuse.
Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
Effective systems were not fully in place to protect people from the risk of abuse.
Must Do
Safe
Equipment and the premises was not always suitable, properly used or appropriately maintained.
Regulation 15 HSCA RA Regulations 2014 Premises and equipment
Equipment and the premises was not always suitable, properly used or appropriately maintained.
Must Do
Well-led
The provider did not have robust systems in place to effectively monitor and improve the quality and safety of the service nor to monitor and mitigate the risks to the health, safety and welfare of people who used the service.
Regulation 17 HSCA RA Regulations 2014 Good governance
The provider did not have robust systems in place to effectively monitor and improve the quality and safety of the service nor to monitor and mitigate the risks to the health, safety and welfare of people who used the service.
Must Do
Effective
An effective system was not in place to ensure staff received appropriate training and support to enable them to carry out their duties they were employed to perform.
Regulation 18 HSCA RA Regulations 2014 Staffing
An effective system was not in place to ensure staff received appropriate training and support to enable them to carry out their duties they were employed to perform.

Previous Inspection (8 August 2018)

Rating: Requires Improvement Type: Comprehensive inspection Actions: 3 must-do , 2 should-do
5 repeated
Location Details
CQC ID: 1-110490506
Local Authority: North Tyneside
Region: North East
Inspection Report
Type: Inspection report
Date: 26 March 2019
Rating: Inadequate
Actions: 8 must-do
AI-extracted 17 Feb 2026