The Warren Residential Lodge
Social Care Org · South East
Overall Rating
Last inspected 14 December 2015
Domain Ratings
Safe
Effective
Caring
Responsive
Well-led
20 should-do actions
Should-Do Actions (20)
Recommended improvements to enhance service quality.
Should Do
Well-led
further work was required to embed practices in the home.
Should Do
Effective
further work was required to embed this practice [people's involvement in planning and reviewing their care] in the home.
Should Do
Responsive
a system of review for care plans had been implemented but was in its infancy.
Should Do
Responsive
Complaints had been responded to in line with the registered provider's policy and this work needed to be sustained.
Should Do
Well-led
quality assurance systems in the home... needed to be sustained.
Should Do
Safe
The service was safe but required further work to embed safe practices in the home.
Should Do
Safe
Further work was required to embed the practice of reporting concerns in the home.
Should Do
Effective
The service was effective but required further work to embed these practices in the home.
Should Do
Responsive
The service was responsive but required further work to embed new practices in the home.
Should Do
Responsive
Further work was required to embed a system of review of care plans in the service.
Should Do
Responsive
Activities were available for people though some people were not always aware of these.
Should Do
Well-led
The service was well led but required further work to embed these practices in the home.
Should Do
Well-led
This work [embedding a system of audits, incidents and accidents monitoring] required time to become embedded in the practices at the home.
Should Do
Safe
for three people a risk assessment was not in place for the use of a bed lever; this is a piece of equipment to provide stability for a person when getting out of bed and has a risk of entrapment associated with it. We spoke with the deputy manager who told us this risk assessment would be completed and added to records.
Should Do
Safe
The use of this tool [recognised dependency tool for staffing] was in its infancy and required embedding in the service.
Should Do
Safe
the information relating to the effectiveness of these medicines was not always clearly documented in the MAR; although this information was available in care records. The deputy manager told us they would ensure staff added this information to the MAR for clarity.
Should Do
Effective
Whilst this information [enduring power of attorney] was available for staff it was not always clearly marked in their care records. The deputy manager told us this information would be added to people's care plans to ensure clear information was available.
Should Do
Effective
Minutes of meetings showed the manager had engaged with people and their relatives to review the available meals and consider new menus which encompassed people's preferences and offered more choice. This was work in progress and staff told us menus were being planned.
Should Do
Responsive
it was not always clear whether people were aware of these [activities] or if the activities were always in line with people's preferences.
Should Do
Well-led
people who lived at the home and their relatives did not always have a clear understanding of who the manager for the service was.
Location Details
CQC ID: 1-110505395
Local Authority: Hampshire
Region: South East
Inspection Report
Type: Comprehensive inspection
Date: 14 December 2015
Rating: Requires Improvement
Actions:
20 should-do
AI-extracted 17 Feb 2026